Director of Operations: Growth, Safety & Service

CBM Florida; Miami (FL); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

CBM Florida is seeking an experienced operations leader to manage maintenance across multiple buildings. You will build client relationships, develop high-performing teams, and drive safe, reliable operations while coordinating vendors, staffing, and financials.

You will shape policies and programs, lead a sales-focused team to grow recurring revenue, and report results to ownership with clear action plans. The role requires 8+ years in facilities or operations, with P&L ownership.

Qualifications

• Bachelor's degree in property/facilities management, business, engineering or a related field.
• 8+ years of facilities maintenance or operations experience, including 5+ years managing a facilities team across multiple sites; industrial and retail center experience.
• Led a sales or business development team with P&L ownership and a record of growing revenue and margin.
• Strong analytical skills using data, reports and operational metrics; working knowledge of budgeting, purchasing and accounting practices.
• Strong leadership, communication and relationship skills; able to balance teams, vendors, competing priorities and client expectations.
• Calm, solutions-focused judgment in urgent or changing conditions.
• Proficient with Yardi and Microsoft Office (Outlook, Word, Excel).

Responsabilités

• Lead daily maintenance operations across multiple buildings and locations, including preventive and corrective maintenance, work orders, inspections and service response.
• Keep preventive maintenance on schedule and documented; track backlog, completion rates, response times and service quality.
• Keep accurate records of labor, materials, parts, equipment history and cost.
• Lead first response and stabilization of building systems, and plan scheduling and resources to meet shifting priorities.
• Build strong client, employee, vendor and community relationships; coordinate subcontractors and client-contracted providers.
• Report operational updates, risks, equipment concerns, staffing needs and service issues to leadership.
• Drive a safety-first culture and compliance with federal, state, local, client and company requirements, including incident reporting and corrective actions.
• Supervise maintenance personnel, skilled trades and technicians, owning training, onboarding, coaching and performance management.
• Develop the next layer of supervisors so the business can scale without depending on any one person.
• Manage the service business P&L and scale the business line regionally and nationally.
• Lead the sales team and hold it accountable through quotas, pipeline reviews and compensation plans.
• Own pricing, estimating standards and bid approval so work is sold at target margin.
• Grow recurring service-agreement revenue with property managers, owners and commercial accounts.
• Work with accounting on accurate billing and cost recovery; report monthly results and forecasts to ownership with clear actions on any gaps.

Connaissances

Analytical skills

Leadership

Budgeting

Yardi

Microsoft Office

Communication

Relationship building

Formation

Bachelor's degree in property/facilities management or related field

Outils

Yardi

Microsoft Office

Description du poste

CBM Florida is seeking an experienced operations leader to manage maintenance across multiple buildings. You will build client relationships, develop high-performing teams, and drive safe, reliable operations while coordinating vendors, staffing, and financials.

You will shape policies and programs, lead a sales-focused team to grow recurring revenue, and report results to ownership with clear action plans. The role requires 8+ years in facilities or operations, with P&L ownership.