DIRECTOR OF OPERATIONS GOVERNANCE AND TRAINING

City of New York; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

The City of New York's Law Department seeks a Director of Operations Governance and Training to provide strategic leadership in administrative operations, professional development, staff coaching, and agency-wide training initiatives.

The role includes coordinating hiring, onboarding, evaluations, and timekeeping, while also leading training strategy, materials, and vendor relationships across the department.

Qualifications

• Experience in staff development, professional coaching, and organizational training.
• Demonstrated administrative management experience.
• Strong analytical and communication skills.
• Ability to manage complex multi-stakeholder projects.
• Familiarity with legal office environments, applications, and technologies.

Responsibilities

• Coordinate hiring and onboarding processes, including postings, resumes, and interviews.
• Conduct new-employee orientation and liaison with Personnel, Timekeeping, Facilities, and IT.
• Oversee evaluations and training for supervisors and staff.
• Manage division records, reporting relationships, and database maintenance.
• Oversee Timekeeping operations, payroll issues, and timesheet approvals.
• Prepare absence and lateness documentation and related meetings.
• Ensure compliance with policies, staffing reviews, salary parity, and required trainings.
• Lead agency-wide training strategy and development of standardized plans.
• Create training materials and deliver presentations as needed.
• Evaluate software for agency use and coordinate training deployment with Personnel.
• Provide coaching and liaison to Agency Coaching Collaborative Committee.
• Manage Just-In-Time learning resources and learning paths.
• Coordinate outside training initiatives and vendor relationships.
• Participate in executive discussions on improving agency applications and testing.

Skills

Budget administration

Personnel administration

Staff development

Training program management

Project management

Data analysis

Communication skills

Education

Master's degree in economics, finance, public administration or related field

Juris Doctor degree

Bachelor's degree with 4 years of professional experience

Associate degree with 6 years of experience

High school diploma with 8 years of experience

Job description

Please note: You must be permanent in the Administrative Staff Analyst Civil Service title or reachable on the current Civil Service List to be eligible for this position.

The New York City Law Department seeks a highly skilled and experienced Director of Operations Governance and Training to provide strategic leadership in administrative operations, professional development, staff coaching, and agency-wide training initiatives, while also performing technical and managerial responsibilities.

Administrative Operations & Personnel Management

• Coordinate hiring and onboarding, including job posting preparation, resume review, interviews, candidate communication, and participation in Personnel hiring pools.
• Conduct new-employee orientation and serve as division liaison to Personnel, Timekeeping, Facilities, and IT.
• Facilitate Tasks & Standards, Interim Evaluations, and Annual Evaluations, including training supervisors on documentation and evaluation procedures.
• Manage division records, ensure accuracy of reporting relationships, and oversee division database maintenance.
• Oversee Timekeeping operations: assist staff, resolve payroll issues, implement schedule changes, and approve/finalize timesheets in managers' absence.
• Prepare absence/lateness documentation and conduct related meetings.
• Ensure compliance with administrative policies, staffing reviews, salary-parity assessments, and Citywide required trainings.

Training, Coaching & Professional Development

• Supervise the Training Unit and lead agency-wide training strategy, including development of standardized training plans and role-based automatic enrollment.
• Create training materials such as manuals, FAQs, and instructional guides; conduct presentations as needed.
• Evaluate software for agency use and coordinate with Personnel on training deployment.
• Provide coaching to staff and serve as liaison to the Agency Coaching Collaborative Committee.
• Manage Just-In-Time learning resources, including LinkedIn Learning; curate learning paths.
• Coordinate outside training initiatives and vendor relationships, including contractor outreach and rate tiering.
• Participate in executive-level discussions related to improving agency applications, including testing and analysis.

Information Technology & Systems Support

• Perform systems analysis across agency applications, operating systems, and software; support data-processing operations.
• Provide expertise in database management, software configuration, and adherence to agency IT standards.
• Coordinate or lead data-processing task forces and multi-unit IT projects.
• Assist in planning, organizing, and implementing revised or new application systems.
• Provide technical assistance including software troubleshooting, computer setup, and document-format resolution.
• Support users of Matter Management, Document Management, eForms, CityTime, and other agency systems.
• Contribute to application deployment strategies and provide floor support during rollouts.
• Recommend hardware, software, and system improvements.

ADMINISTRATIVE STAFF ANALYST ( - 1002D

Minimum Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above; or
3. An associate degree or completion of 60 semester credits from an accredited college and six years of full-time satisfactory full-time professional experience as described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above; or
4. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and eight years of full-time satisfactory full-time professional experience as described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above; or
5. A combination of education and/or experience equivalent to "1", "2", "3", or "4" above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least two years of experience as described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above.

Preferred Skills

• Experience in staff development, professional coaching, and organizational training.
• Demonstrated administrative management experience.
• Strong analytical and communication skills.
• Ability to manage complex multi-stakeholder projects.
• Familiarity with legal office environments, applications, and technologies.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.