ASSISTANT DIRECTOR OF HUMAN SERVICES UNIT

Agency HRA/DEPT OF SOCIAL SERVICES; World Trade Center (NY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Agency HRA/DEPT OF SOCIAL SERVICES in New York is seeking an Administrative Staff Analyst to support the Finance Office/Human Services Unit. The role focuses on managing payment processing, QA, and reporting to ensure accurate vouchers and timely disbursements.

The position requires advanced education as detailed in the minimum qualifications and a track record of supervising staff and coordinating with internal offices and vendors.

Qualifications

• Master's degree in economics, finance, accounting, business or public administration and two years of related experience.
• Bachelor's degree with four years of professional experience in finance, budgeting or related areas.
• Associate degree with six years of related professional experience.
• High school diploma with eight years of related professional experience.
• Combination of education and experience substitutable per policy.

Responsibilities

• Assist Director with staff management and handling internal/external requests.
• Supervise and train staff in processing payment vouchers and analyzing documents.
• Monitor the DHS Payment Unit work queue and assign tasks.
• Perform QA on vouchers submitted through PASSPort or FMS.
• Provide reports for management and assist auditors.
• Coordinate with program offices and vendors to resolve payment issues.

Education

Master's degree

Bachelor's degree

Associate degree

High school diploma

Education/experience combo

Job description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self- sufficiency as quickly as possible.

The Office of Fiscal Operations is DSS/HRA/DHS’s primary payments and accounting office, and the core responsibilities are carried out through the operations of the Bureau of Accounts Payable, Revenue and Reimbursement, and Disbursement & Grant Accounting.

The Finance Office/ Human Services Unit is recruiting for one (1) Administrative Staff Analyst to function as the Assistant Director of Human Services unit, who will:

• Assist Director with management of staff. Assist Director with managing internal and external requests and ensure that proper protocols are followed.
• Manage the DHS Payment Unit team. Supervise and train staff in processing/preparing payment vouchers and analyzing payment documents in accordance with the Comptroller’s directives, MOUs and internal policy and procedures within service-level agreements.
• Manage Passport to ensure that analysts are assigning work to their work queue.
• Perform Review/QA to validate and approve level2 payments submitted through PASSPort or FMS
• Perform research and analysis to resolve Human Services inquiries.
• Perform quality assurance review of vouchers ensuring they are thoroughly reviewed for accuracy and processed, approved, and disbursed through FMS within the prescribed period.
• Maintain liaison with DSS/HRA/DHS program offices and outside vendors to resolve issues concerning payments.
• Ensure that invoices and contracts are properly input in Paytrace, the unit’s internal tracking system.
• Monitor staff in charge of scanning and indexing vouchers in the HRA One Viewer and Indexing systems.
• Generate and provide various regular and impromptu reports for management.
• Provide requested documentation to internal and external auditors for ongoing audits.
• Provide assistance to ancillary units in BAP.
• Assist with the processing of Expense Adjustments (EAC1) and Journal Vouchers (J5E) as requested
• Assist the quality assurance team with inquiries and other necessary data.

Work Location: 4 WTC/150 Greenwich Street, New York, NY 10007

Hours/Schedule: 9-5

ADMINISTRATIVE STAFF ANALYST ( - 1002A

Minimum Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above; or
3. An associate degree or completion of 60 semester credits from an accredited college and six years of full-time satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above; or
4. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and eight years of full-time satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above; or
5. A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least two years of experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.