Director of Operations – Digital & Preservation (PA)

K; Philadelphia (Philadelphia County); Presencial; USD 140 000 - 210 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Leadership development

Health benefits

401(k) with company match

Paid holidays

PTO

Maternity & paternity leave

Educational assistance

Casual work environment

Resumo da oferta

Kofile, a growing organization in Philadelphia, PA, seeks a Director of Operations to lead our Digital and Preservation services teams. You will oversee approximately 150 employees, ensure delivery aligns with revenue and gross margin targets, and drive strategic improvements across the operation.

This leadership role shapes a multi-year operational strategy, builds scalable processes, and works closely with Sales, Technology, and executive leadership to meet ambitious growth objectives.

Qualificações

• 10+ years of management or leadership experience in operational delivery environments.
• 5+ years of experience in BPO, scanning, indexing, digital production, records management, or a related services environment.
• Demonstrated experience leading large operational teams and driving performance through KPIs and cost controls.
• Strong financial acumen, including analyzing income statements, production data, unit costs, and margins.
• Excellent communication, executive presence, and ability to align stakeholders across Sales, Technology, and Operations.

Responsabilidades

• Lead Operations to deliver customer projects on time, at required quality levels, and within financial commitments.
• Establish and continuously improve capacity planning to support timely delivery and revenue goals.
• Identify, track, and manage operational KPIs across Preservation and Digital Services.
• Coordinate with Sales, Technology, and executives on strategic initiatives and escalations.
• Drive investments in talent, technology, and partner capabilities to sustain growth.

Descrição da oferta de emprego

Kofile, a growing organization in Philadelphia, PA, seeks a Director of Operations to lead our Digital and Preservation services teams. You will oversee approximately 150 employees, ensure delivery aligns with revenue and gross margin targets, and drive strategic improvements across the operation.

This leadership role shapes a multi-year operational strategy, builds scalable processes, and works closely with Sales, Technology, and executive leadership to meet ambitious growth objectives.