Director of Operations Development - Hybrid (Scale & Improve)

Praxis Tech; Atlantic City, Las Vegas (NJ, NV); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health Insurance

Retirement Savings Plans

Paid Time Off

Job summary

Hard Rock Digital in Atlantic City, NJ or Las Vegas, NV is hiring a Director - Operations Development to lead the Customer Operations team. Hybrid work arrangement.

You will own scalable processes, drive readiness, and lead strategic initiatives to support rapid growth and exceptional service. The right candidate is a senior operations leader with a track record of delivering measurable improvements in dynamic, regulated environments.

Qualifications

• Senior operations leader with experience in scaling and process improvement.
• Proven track record delivering improvements in dynamic environments.
• Experience leading customer operations teams is a plus.

Responsibilities

• Lead operational readiness and scalability initiatives for growth.
• Drive continuous improvement across processes and systems.
• Partner with cross-functional teams to deliver exceptional customer experience.

Skills

Operations leadership

Scale operations

Continuous improvement

Strategy execution

Job description

Hard Rock Digital in Atlantic City, NJ or Las Vegas, NV is hiring a Director - Operations Development to lead the Customer Operations team. Hybrid work arrangement.

You will own scalable processes, drive readiness, and lead strategic initiatives to support rapid growth and exceptional service. The right candidate is a senior operations leader with a track record of delivering measurable improvements in dynamic, regulated environments.