Director of Operations & Change Management (Remote)

Immune Deficiency Foundation Inc.; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Immune Deficiency Foundation Inc. seeks a Director of Operations to drive operational strategy, systems, and cross‑department alignment. The role scales infrastructure, optimizes workflows, mitigates risk, and acts as project manager for process improvement and capacity planning across teams.

The position is remote with occasional travel to conferences and Hanover, MD offices. Ideal candidates have 5+ years leading nonprofit operations, strong contract and insurance oversight, and experience

Qualifications

• 5+ years of progressive leadership in operations, systems management, or organizational project management (nonprofit experience preferred).
• Strong background in contract review, NDA oversight, vendor negotiations, and business insurance management.
• Proven track record of managing cross-functional projects, standardizing SOPs, and applying change management principles.
• Experience with operational budgeting, financial oversight, or vendor cost negotiation is a strong plus.
• Strong process improvement and documentation skills.
• Experience with Monday.com and Salesforce

Responsibilities

• Serve as the central POC for cross-functional workflows, capacity planning, and operational alignment across departments (e.g., large events or initiatives).
• Lead process improvement initiatives and maintain clear, current documentation of organizational processes.
• Conduct post-implementation evaluations of projects and processes to ensure effectiveness and identify further improvement opportunities.
• Project manage special initiatives and cross-departmental projects from planning through execution.
• Serve as change management lead for organizational initiatives, ensuring smooth adoption across teams
• Facilitate reporting requirements as part of sponsor deliverables, ensuring accuracy and timeliness, and identifying new capabilities if needed.
• Evaluate, maintain, and update operational checklists as identified. Examples include onboarding and offboarding employees, volunteers.
• Serve as inventory lead, overseeing tracking and management of organizational inventory/assets
• Review contracts, non-disclosure agreements (NDAs), and vendor agreements to optimize pricing, understand terms, and track and facilitate renewals.
• Coordinate vendor relationships, tracking performance, renewals, cost-effectiveness, and SLAs.
• Serve as the primary lead for business insurance matters, including General Liability, Directors and Officer, and Workers' Compensation; oversee the procurement of Certificates of Insurance (COIs) for events and walks.
• Oversee nonprofit state registrations and renewals and facilitate internal operational risk management and regulatory compliance audits.
• Other appropriate duties as assigned.

Skills

Operations management

Process improvement

Cross-functional coordination

Education

Bachelor's degree

Equivalent experience

Tools

Monday.com

Salesforce

Job description

Immune Deficiency Foundation Inc. seeks a Director of Operations to drive operational strategy, systems, and cross‑department alignment. The role scales infrastructure, optimizes workflows, mitigates risk, and acts as project manager for process improvement and capacity planning across teams.

The position is remote with occasional travel to conferences and Hanover, MD offices. Ideal candidates have 5+ years leading nonprofit operations, strong contract and insurance oversight, and experience