Director of Operations - 700+ Team, Data-Driven Leader

Ladders; Riverside (CA); On-site; USD 300,000 - 375,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match starting

Multiple bonus programs

Paid holidays and generous paid time‑o

Tuition Assistance Program

Best-in-class facilities

Fitness center and walking path

Job summary

Ladders is seeking a Director of Operations to lead large-scale operations across warehouse, customer service, and sales support in a high-volume retail environment. Based in Riverside, CA, the role reports to senior leaders and centers on building strong teams and driving accountability to improve performance.

The position requires guiding multiple functions toward aligned operational priorities with measurable outcomes, fostering a customer-first culture, and partnering with executive

Qualifications

• Bachelor's degree; MBA preferred.
• 15+ years of experience leading large teams of 500+ across multiple functions.
• Proven ability to recruit, develop, and retain high-performing leaders.
• Strong background in operational leadership and performance management.
• Experience in B2B or e-commerce environments is a plus.

Responsibilities

• Provide executive-level leadership across warehouse, customer service, and sales operations.
• Build, develop, and lead a team of 700+ employees with a focus on performance and accountability.
• Drive operational excellence using data to identify improvement opportunities.
• Establish clear goals and expectations while reinforcing a customer-first culture.
• Lead operational audits and continuous improvement efforts across functions.
• Partner with corporate leaders to align strategy with business objectives.

Skills

Executive leadership

Data-driven decision making

Team building

Operations management

Education

Bachelor's degree

MBA preferred

Job description

Ladders is seeking a Director of Operations to lead large-scale operations across warehouse, customer service, and sales support in a high-volume retail environment. Based in Riverside, CA, the role reports to senior leaders and centers on building strong teams and driving accountability to improve performance.

The position requires guiding multiple functions toward aligned operational priorities with measurable outcomes, fostering a customer-first culture, and partnering with executive