Director of Operations

Ladders; Riverside (CA); On-site; USD 300,000 - 375,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match starting

Multiple bonus programs

Paid holidays and generous paid time‑o

Tuition Assistance Program

Best-in-class facilities

Fitness center and walking path

Job summary

Ladders is seeking a Director of Operations to lead large-scale operations across warehouse, customer service, and sales support in a high-volume retail environment. Based in Riverside, CA, the role reports to senior leaders and centers on building strong teams and driving accountability to improve performance.

The position requires guiding multiple functions toward aligned operational priorities with measurable outcomes, fostering a customer-first culture, and partnering with executive

Qualifications

• Bachelor's degree; MBA preferred.
• 15+ years of experience leading large teams of 500+ across multiple functions.
• Proven ability to recruit, develop, and retain high-performing leaders.
• Strong background in operational leadership and performance management.
• Experience in B2B or e-commerce environments is a plus.

Responsibilities

• Provide executive-level leadership across warehouse, customer service, and sales operations.
• Build, develop, and lead a team of 700+ employees with a focus on performance and accountability.
• Drive operational excellence using data to identify improvement opportunities.
• Establish clear goals and expectations while reinforcing a customer-first culture.
• Lead operational audits and continuous improvement efforts across functions.
• Partner with corporate leaders to align strategy with business objectives.

Skills

Executive leadership

Data-driven decision making

Team building

Operations management

Education

Bachelor's degree

MBA preferred

Job description

For our client, we are seeking a Director of Operations to join the team of a leader in the Retail & Consumer Goods space. This leader will oversee large-scale operational execution across warehouse, customer service, and sales support functions in a high-volume, customer-focused environment. The role is accountable for building strong teams, driving accountability, and improving performance across multiple business areas. You will partner closely with senior leaders to align operational priorities with broader business goals and measurable outcomes.

Location: Riverside, CA

Compensation: $300,000 – $375,000 annually

Responsibilities

• Provide executive-level leadership across warehouse, customer service, and sales operations
• Build, develop, and lead a team of 700+ employees with a focus on performance and accountability
• Drive operational excellence using data to identify improvement opportunities
• Establish clear goals and expectations while reinforcing a customer-first culture
• Lead operational audits and continuous improvement efforts across functions
• Partner with corporate leaders to align strategy with business objectives

Qualifications

• Bachelor's degree; MBA preferred
• 15+ years of experience leading large teams of 500+ across multiple functions
• Proven ability to recruit, develop, and retain high-performing leaders
• Strong background in operational leadership and performance management
• Experience in B2B or e-commerce environments is a plus

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match starting day one
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program for professional continuing education
• Best-in-class, clean, modern facilities
• First-class fitness center and nearby walking path

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.