Director of Operations

crestline-external; Washington (District of Columbia); On-site; USD 120,000 - 180,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Director of Operations to oversee all hotel departments, ensuring revenue, room inventory, and occupancy align with budget. You will lead departments through planning and monitoring of productivity, while maintaining exceptional guest experiences and profitability.

The role requires a Bachelor's degree with 3–4 years of related hotel operations experience, MICROS proficiency, and strong computer skills.

Qualifications

• Bachelor's degree in a related field with at least 3–4 years of related experience, or equivalent.
• Experience with room inventory and occupancy.
• Experience with hotel restaurant systems such as MICROS.
• Excellent computer skills including Microsoft Office.

Responsibilities

• Assist the General Manager with the operation and administration of all hotel departments (front office, housekeeping, F&B).
• Partner with HR and Accounting to ensure consistent processes across the hotel.
• Balance departments while maximizing guest experience and profitability.
• Ensure operations are carried out professionally, to standards and with high service levels.
• Plan, implement, and control effective departmental strategies to drive results.
• Lead, train, coach, motivate, and provide feedback to staff; assume GM role in GM's absence.

Skills

Team leadership

Budgeting

Operations planning

Guest experience

Education

Bachelor's degree in related field

Tools

MICROS

Microsoft Office

Job description

Overview:

The Director of Operations is responsible for assisting the General Manager all aspects of revenue, room inventory and occupancy percentage in accordance with budget. Maintain labor and operating budgets for all departments reporting to position. Establish efficient productivity through assistance from department managers and supervisors.

Key Duties & Responsibilities:

• The Director of Operations is responsible for assisting the hotel General Manager with the successful operation and administration of all hotel departments to include front office, housekeeping, and food and beverage.
• The Director of Operations partners with HR and Accounting to ensure consistent and effective processes across the hotel.
• The Director of Operations must ensure that all departments are continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time.
• The Director of Operations is responsible for ensuring that all hotel operations are carried out professionally, to standards and at the highest level of service.
• The Director of Operations will achieve desired outcomes by planning, implementing, and controlling effective departmental strategies that drive results and through the creation, development, and maintenance of a competent, motivated and empowered hotel staff.
• The Director of Operations will effectively lead, train, coach, motivate, engage, and provide feedback to hotel staff, supervisors, and managers on a daily basis. In the absence of the General Manager, the Director of Operations will assume this role.

Education and Experience:

• Bachelor's degree in a related field from an accredited university/college plus at least three (4) years of related experience: or Work Equivalent
• Experience with room inventory and occupancy.
• Experience with hotel restaurant systems such as MICROS is required.
• Excellent computer skills needed including familiarity with Microsoft Office.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.