Director Operations

CoralTree Hospitality Group; Portland, Northern (OR, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

CoralTree Hospitality Group seeks a Director of Operations to oversee front office, fitness, spa, rooms, and food & beverage. You will champion the property's vision and service culture, fostering unity and teamwork across departments while partnering with internal and external stakeholders.

You will lead organizational change, drive continuous improvement, and develop talent while ensuring safe, compliant operations and strong profit performance across the property.

Qualifications

• Ability to implement a guest service focused culture long-term.
• Strong understanding of revenue/yield management strategies.
• Experience creating strategic alignment between owner, property and team.
• Proven cost management and operating margin skills.
• Proven leadership in talent development and change management.

Responsibilities

• Provides innovative strategies to differentiate the property and improve performance.
• Forecasts staffing and cost drivers and adjusts to protect profit.
• Aims for high levels of customer satisfaction from guests and associates.
• Represents the property in the local community, regionally and nationally.
• Ensures safe and secure operations per company standards.
• Drives organizational change and supports career development and learning.

Skills

Guest service culture

Strategic alignment

Revenue/yield management

Budgeting

Talent development

Job description

Overview

The Director of Operations is responsible for overseeing the operations of the property, including; front office, fitness, spa, rooms, and food and beverage. This role embraces the property's vision and service culture promoting unity and teamwork amongst all departments, and cultivates a supportive and productive relationship with internal and external partners.

Responsibilities

Provides innovative/creative thinking and strategies to effectively differentiate the property. Consistently delivers accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity. Achieves high levels of customer satisfaction from property guests and associates. Effectively represents the property in the local community, regionally and nationally. Ensures the property is operated safely and securely according to property and company standards. Manages organizational change productively by driving continuous improvement, building support for change, and adapting to change. Leads the career development of self and others by attracting and retaining high performing talent, by encouraging and supporting career development and driving continuous learning.

Qualifications

Demonstrated skills in building personal credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, asset management, customers and associates. Demonstrated ability to implement and maintain a guest service focused culture in a long-term, consistent manner. Ability to create strategic alignment between owner/company goals, property goals, and individual goals to ensure success. Knowledgeable in revenue / yield management strategies. A strong understanding about driving group business; understands and directs public relations opportunities. Thorough understanding of income statements / balance sheets / cash flow / hospitality accounting and internal control principles. Strong cost management / operating margin skills; develops and delivers monthly/quarterly forecast and annual operating budgets on a consistent basis; develop annual business plans / budgets and then effectively monitor performance against plan.