Director of Operations

Diamond Personnel; Washington, Baltimore (District of Columbia, MD); Sur place; USD 150 000 - 210 000; Plein temps

Résumé du poste

Diamond Personnel is recruiting for a Director of Operations for a global law firm in Washington, DC. The role oversees facilities, safety, and operations, leads staff and vendors, and drives policy development to improve efficiency and reduce costs.

Requirements include 10+ years in facilities management, with at least 10 years as head of the function, and a bachelor's degree. This is an on-site, DC-location position with a focus on cross-functional leadership and cost optimization.

Qualifications

• 10+ years in facilities management, including at least 10 years leading the function

Responsabilités

• Oversee recruitment, supervision, and evaluation for Operations
• Coordinate budgets with Finance and COO for approval
• Develop and maintain office policies for facilities and operations
• Direct building safety initiatives in partnership with Human Resources
• Manage construction, renovations, and vendor bids
• Liaise with landlords and vendors on facility matters

Connaissances

Leadership

Financial analysis

Operational strategy

Team leadership

Vendor management

Policy development

Formation

Bachelor's degree

Description du poste

Our client, a global law firm, is seeking a Director of Operations. This individual will oversee the firm’s facilities, safety, and operations, manage staff, vendors, and support services, and develop policies and procedures to improve efficiency and reduce costs.

• Experience: 10+ years of facilities management experience, including at least ten as the head of this function in a large multi-office organization, preferably a law firm or other professional services firm. Strong analytical, financial analysis, decision-making, team leadership, critical thinking, reasonable responsiveness, follow-through, and problem-solving skills.
• Education: A bachelor’s degree is required from an accredited college or university. Equivalent combination of an associate’s degree and work experience may be accepted.
• Schedule: 100% on-site
• Location: Washington, DC

Responsibilities:

• Oversee recruitment, supervision, training, and evaluation for the Operations Department.
• Partner with Human Resources to evaluate performance concerns and address personnel matters across Operations, Facilities, Conference Services, and vendor teams.
• Ensure effective communication of objectives to staff within assigned areas of responsibility.
• Prepare annual capital and expense budgets for assigned areas and submit them to the Finance Department and the Chief Operating Officer (COO) for approval; manage implementation of approved budgets.
• Develop and maintain office policies, guidelines, and procedures for facilities management, conference services, travel, and office operations.
• Direct building safety initiatives and ensure compliance with OSHA requirements in partnership with Human Resources.
• Keep the COO and the Director of Human Resources apprised of external risks affecting any office, including building conditions, access, security, property concerns, traffic conditions, and other relevant matters.
• Manage construction and renovation projects across all offices, including the RFP process, and work with architects, consultants, and building management to secure bids and quotes.
• Assess regional facilities management needs, outline alternatives and potential solutions, and set metrics for office leads according to their specific requirements.
• Act as the primary liaison among the firm, facilities vendors, landlords, and building management on facility-related matters, including lease revisions and security procedures.
• Monitor and assess the performance of property management companies and external vendors, and recommend improvements as needed.
• Conduct facility assessments with Facilities and office leads to identify and prioritize workplace improvements, such as repairs, replacements, finishes, fixtures, and ergonomic modifications.
• Administer applicable service contracts and assist with the acquisition and evaluation of off-site facilities as needed.
• Coordinate office moves and space assignments with the Facilities Manager and office leads, resolving space and maintenance issues. Reports safety findings to the Head of Human Resources, supports ergonomic assessments and modifications with HR Managers.
• Participate in committees, groups, and teams as requested by the COO; serve on the firm’s Sustainability Committee and collaborate with the Committee Chair to implement recommended facility initiatives.
• Recommend operational and facilities improvements to the COO within assigned areas of responsibility.
• Promptly notify the COO of any significant issues that could positively or negatively affect the firm’s productivity, financial performance, or reputation.

Qualifications:

• 10+ years of facilities management experience, with at least ten as the head of this function in a large multi-office organization, preferably a law firm or other professional services firm.
• A bachelor’s degree is required from an accredited college or university. An equivalent combination of an associate’s degree and work experience may be accepted.