Director of Operations

capstonecareersite; Upper Chichester Township (Delaware County); On-site; USD 120,000 - 180,000; Full time

Job summary

Capstone Logistics is seeking a Director of Operations - Retail Delivery to oversee multi-site operations and drive growth. Travel 50%–75% across the U.S. and report to the VP of Operations.

The role emphasizes building strong customer relationships, budgeting, P&L management, and leading site managers to achieve service and profitability goals. The successful candidate will be a proactive leader with deep customer service expertise and a track record of improving operations across multiple

Qualifications

• College degree from a 4-year accredited institution is preferred.
• Experience managing 10+ locations across multi-site operations.
• Strong customer service and continuous improvement mindset.
• Ability to lead and develop operational staff at multiple sites.
• Excellent communication and leadership abilities.
• Willingness to travel 50–75% across the U.S.

Responsibilities

• Lead a team of site managers operating multiple locations to deliver high levels of service.
• Develop relationships with customer leadership at site and regional levels.
• Develop operating budgets and manage each business unit's budget, P&L and aging reports.
• Make daily decisions to direct and impact service and profitability.
• Ensure day-to-day operations meet company and customer standards.
• Develop leadership team to take on additional responsibilities.

Skills

Multi-site mgmt

Communication skills

Leadership

P&L management

Budgeting

Customer service

Analytical skills

Bilingual

Education

Bachelor's degree

Tools

MS Office

Job description

Capstone Logistics is a 3rd party logistics provider in a variety of industry verticals including retail, grocery and foodservice distribution. We provide logistical support to customers in over 600+ DC's in 48 states throughout the US. We have a proven track record of growth and an excellent reputation throughout our industry.

We are looking for a proven leader to assist in expanding our delivery operations and providing the exceptional customer service which has been the cornerstone of our success. If you are an individual that thrives on operational challenges and who considers integrity and leadership to be their driving motivators then please read further.

Position Summary

Reporting to the VP of Operations, the Director of Operations- Retail Delivery will be responsible for operational oversight and growth. The successful candidate will be required to travel 50%-75%. All travel is in the U.S.

We are driven to be the leader in our industry and will only accept those that live by that same drive and enthusiasm.

Responsibilities

• Lead a team of Site Managers who will operate individual locations to deliver high levels of service and support for our customers
• Develop relationships with all levels of customer's leadership including the site and regional levels
• Develop operating budgets and manage each business unit's budget, P&L and aging reports
• Make decisions daily to direct and impact the business for service and profitability
• Ensure day to day operations meet company and customer standards
• Develop your leadership team to take on additional responsibilities

Requirements

The Director of Operations position requires the following skills and experience:

• Must be currently based in New Jersey or surrounding area
• College Degree from 4 year accredited institution preferred
• Multi-site management experience (minimum of 10+ locations)
• Passionate Advocate for Customer Service and Continuous Improvement
• Ability to manage, lead and develop all operational staff
• Self-directed individual yet able to work in an environment with multiple accountabilities and multiple internal customers
• Proactive and decisive leader for the business with excellent communication skills
• A Builder, not a Maintainer
• Highly developed and disciplined in work ethic, accountability and follow-through
• Solid financial and analytical skills including sound business judgment with experience managing P&L's
• Expert user of Microsoft office products (Outlook, Word, PowerPoint & Excel)
• Ability to maneuver through various financial and operational reports and convey needs, expectations and direction to operational staff.
• A team player, able to effectively interact with all aspects of the business (internal as well as external customers).
• Third-party logistics experience a plus
• Bilingual is plus

Benefits

We will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. A health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies is available within 60 days.

Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Must meet hiring eligibility requirements.