Director of Operations

CONNECT; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

CONNECT in the United States seeks a Director of Operations to build and maintain the organizational infrastructure enabling people and programs to function efficiently. The role focuses on developing clear systems for people operations, internal processes, organizational information, and daily operations to avoid reliance on informal practices or memory.

The Director will work closely with the Executive Director, consultants, and other leaders to translate priorities into effective internal

Responsibilities

• Build and maintain systems for core organizational processes with clear ownership and documentation.
• Oversee people operations and HR infrastructure, onboarding, offboarding, policy administration and performance management.
• Coordinate cross-functional operational needs to strengthen the organization's backbone and support growth.

Job description

The Director of Operations is responsible for building and maintaining the organizational infrastructure that enables the client's people and programs to function efficiently. This role focuses on developing clear and practical systems for people operations, internal processes, organizational information, and daily operations, ensuring that work is not reliant on informal practices or individual memory. The Director of Operations will work closely with the Executive Director, consultants, and other leaders to translate organizational priorities into effective internal systems, clarify workflows, and ensure that policies and tools support accountability and collaboration.

This position is centered on systems-building and organizational leadership rather than administrative tasks. The Director of Operations is expected to identify areas where systems require improvement and create solutions that are both clear and consistently usable, without introducing unnecessary bureaucracy. The ideal candidate will combine strategic thinking with practical execution, possessing the ability to see the larger organizational system while also being willing to develop processes, document workflows, train staff, and ensure reliable system performance.

Key responsibilities include building and maintaining systems for core organizational processes, ensuring clear ownership and documentation, and regularly assessing and improving operational workflows. The Director of Operations will also oversee people operations and HR infrastructure, administering employee processes such as onboarding, offboarding, policy administration, and performance management. This role will support supervisors with tools and training, maintain consistent application of people policies, and coordinate cross-functional operational needs to strengthen the organization's backbone and support its ongoing growth.