Director of Operations

CHP Holdings; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

CHP Holdings is seeking a Director of Operations to lead and enhance the organization’s core operational functions in Phoenix, AZ. You will develop strategic plans, optimize processes, allocate resources, and guide teams to execute with excellence.

The role requires extensive operations leadership experience, strong budgeting skills, and a track record of driving efficiency. You will collaborate across departments to sustain growth and ensure compliance with applicable policies.

Qualifications

• Bachelor’s degree or equivalent experience in business administration, operations management, or related field.
• Significant experience in operations leadership, business management, or related area.
• Experience managing budgets, operational performance, and cross-functional initiatives.
• Demonstrated ability to improve processes and lead organizational change.
• Strong analytical, planning, and problem-solving skills.
• Effective written and verbal communication, with ability to present to varied audiences.
• Experience leading and developing teams with focus on accountability.

Responsibilities

• Develop and implement operational strategies, policies, and procedures aligned with priorities.
• Oversee day-to-day operations and monitor performance against goals, service standards, and budgets.
• Identify opportunities to improve efficiency, quality, and scalability; lead improvement initiatives.
• Manage operating budgets, resource planning, and cost-control efforts.
• Establish and maintain operational metrics, reporting processes, and internal controls.
• Collaborate with department leaders to coordinate priorities and resolve challenges.
• Lead, coach, and develop operations team members; set clear expectations.
• Ensure compliance with laws, regulations, and organizational policies.
• Assess operational risks and plan continuity measures.
• Communicate plans, performance, and recommendations to senior leadership.

Skills

Operations leadership

Budget management

Cross-functional collaboration

Process improvement

Team development

Communication skills

Analytical skills

Business systems proficiency

Education

Bachelor’s degree in business administration/operations management or related field

Advanced degree or professional certification (preferred)

Tools

Business systems

Reporting tools

Productivity software

Job description

Job Summary

The Director of Operations leads and improves the organization’s operational functions to support strategic goals, service quality, and sustainable growth. This role develops operational plans, strengthens processes, manages resources, and works with teams across the organization to ensure effective and consistent execution.

Responsibilities

• Develop and implement operational strategies, policies, and procedures aligned with organizational priorities.
• Oversee day-to-day operations and monitor performance against established goals, service standards, and budgets.
• Identify opportunities to improve efficiency, quality, and scalability; lead initiatives to implement and evaluate changes.
• Manage operating budgets, resource planning, and cost-control efforts.
• Establish and maintain operational metrics, reporting processes, and internal controls.
• Collaborate with department leaders to coordinate priorities, resolve operational challenges, and support organizational initiatives.
• Lead, coach, and develop operations team members; set clear expectations and promote accountability.
• Ensure operational practices comply with applicable laws, regulations, contractual obligations, and organizational policies.
• Assess operational risks and develop plans to support continuity and mitigate disruptions.
• Communicate operational plans, performance, and recommendations to senior leadership and relevant stakeholders.

Qualifications

• Bachelor’s degree in business administration, operations management, or a related field, or equivalent relevant experience.
• Significant experience in operations leadership, business management, or a related area.
• Experience managing budgets, operational performance, and cross-functional initiatives.
• Demonstrated ability to improve processes and lead organizational change.
• Strong analytical, planning, and problem-solving skills.
• Effective written and verbal communication skills, including the ability to present recommendations to varied audiences.
• Experience leading and developing teams with a focus on clear expectations, collaboration, and accountability.
• Proficiency with business systems, reporting tools, and productivity software.

Preferred Qualifications

• Advanced degree or relevant professional certification.
• Experience in the organization’s industry or in a similarly complex operating environment.
• Familiarity with process improvement methods and operational risk management.