Director of Operations

MCHC Health Centers; Ukiah (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO and 9 Paid Holidays

Life Insurance

401(k) with Employer Match

FSA

Job summary

Mendocino Community Health Centers (MCHC) seeks a Director of Operations to shape healthcare delivery across its network. This strategic, collaborative leader will drive operational performance, enhance patient experience, and support organizational growth.

You will lead operational leaders and Population Health teams, streamline processes across clinical sites, and turn data into action to achieve measurable improvements.

Qualifications

• Bachelor's degree in a related field is required.
• At least five years of leadership experience in healthcare.
• Proven track record of improving operational performance in healthcare.
• Strong strategic thinking and problem-solving skills.
• Experience building and leading high-performing teams.
• Excellent communication and relationship-building abilities.
• Data-driven with ability to turn metrics into action.

Responsibilities

• Lead operational leaders and Population Health teams to empower success.
• Identify opportunities to streamline processes and increase efficiency.
• Use performance metrics to guide decisions and measure progress.
• Improve revenue cycle processes and strengthen financial sustainability.
• Collaborate with clinical teams to advance population health initiatives.
• Explore new technologies to enhance workflows and communications.
• Work with clinical and administrative leaders to align priorities and improve patient/staff experience.

Skills

Healthcare leadership

Strategic thinking

Operational optimization

Data-driven decision making

Team development

Communication and relationship

Education

Bachelor's degree in a related field

Job description

Description

Lead Operations. Drive Innovation. Strengthen Community Healthcare.

Mendocino Community Health Centers (MCHC) is seeking an experienced Director of Operations to help shape the future of healthcare delivery across our organization.

This is an opportunity for a strategic, collaborative leader who thrives on solving complex challenges, developing strong teams, and turning ideas into meaningful results. With a focus on operational performance, patient experience, and organizational growth, the Director of Operations will play an important role in strengthening the services we provide to our communities.

Areas of Impact

• Lead with Purpose: Guide and develop operational leaders and Population Health teams, creating an environment where employees are supported, accountable, and empowered to succeed.
• Drive Operational Excellence: Identify opportunities to streamline processes, improve efficiency, and strengthen the delivery of healthcare services across multiple clinical sites.
• Turn Data into Action: Use performance metrics and operational insights to guide decisions, measure progress, and achieve meaningful improvements.
• Strengthen Financial Performance: Lead initiatives to improve revenue cycle processes and support the organization's long-term financial sustainability.
• Advance Population Health: Collaborate with clinical teams to strengthen population health initiatives and improve performance toward established goals.
• Champion Innovation: Explore new technologies and creative solutions that enhance workflows, improve communication, and support organizational priorities.
• Build Strong Partnerships: Work collaboratively with clinical and administrative leaders to align priorities, address challenges, and create a more seamless experience for patients and staff.

We Offer a Cadillac Benefits Package

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and 9 Paid Holidays
• Life Insurance
• 401(k) with Employer Match
• Flexible Spending Account (FSA)

Requirements

• Bachelor's degree in a related field.
• At least five years of leadership experience in healthcare.
• Demonstrated success improving operational performance in a healthcare setting.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Experience building, developing, and leading high-performing teams.
• Excellent communication and relationship-building abilities.
• Ability to use data to identify opportunities and drive measurable results.

Preferred Qualifications

• At least five years of experience in an outpatient healthcare setting.