Director of Operations

Marin Cancer Care; Greenbrae Boardwalk (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Marin Cancer Care is seeking a highly collaborative Director of Operations for Hematology, Oncology & Infusion. This leadership role requires managing daily operations of a multidisciplinary team focusing on exceptional patient outcomes and operational efficiency.

The ideal candidate will possess strong knowledge in oncology practices, experience in managing outpatient services, and a commitment to fostering a supportive work environment. Join us in shaping the future of community oncology care.

Qualifications

• 5+ years of leadership experience in Hematology, Oncology, or related specialty.
• Strong operational and fiscal management skills.
• Proven experience with clinic operations and patient care delivery.

Responsibilities

• Direct daily operations of the Hematology, Oncology, and Infusion Center.
• Lead cross-functional teams and drive operational excellence.
• Ensure high-quality patient care and satisfaction.

Skills

Operational leadership

Collaboration

Oncology knowledge

Quality improvement

Patient-centered care

Education

Bachelor's degree in nursing or MBA/MPH/MHA

Job description

Director of Operations – Hematology, Oncology & Infusion, Marin Cancer Care

For more than 40 years, Marin Cancer Care has provided compassionate, community‑based oncology and hematology care with a commitment to clinical excellence, innovation, and patient‑centered service. We are seeking a highly collaborative and operationally driven Director of Operations – Hematology, Oncology & Infusion to lead daily clinical and administrative operations across our growing multidisciplinary cancer practice. At Marin Cancer Care, you will have the opportunity to shape the future of community oncology care while working in an environment that values professionalism, compassion, collaboration, and quality of life.

This role is responsible for directing, managing, and coordinating the operations of a fast‑paced outpatient Hematology, Oncology, and Infusion Center while ensuring exceptional patient outcomes, operational efficiency, employee engagement, and patient satisfaction.

The Director of Operations serves as a key clinical and operational leader who partners closely with physicians, nursing leadership, pharmacy, and administrative teams to support Marin Cancer Care’s strategic goals, standards of nursing practice, quality initiatives, and patient care excellence.

Position Summary

The Director of Operations provides direct and indirect leadership for clinical and administrative teams across multiple departments within a 35‑employee community oncology practice, including:

• Nursing
• Infusion Services
• Pharmacy
• Clinical Care Coordinators
• Medical Assistants
• Schedulers
• New Patient Coordinators
• Medical Records

This leader oversees clinic operations, systems, workflows, staffing, patient throughput, quality initiatives, and operational performance while fostering a culture of accountability, collaboration, professionalism, and patient‑centered care.

The Director of Operations directly manages nursing leadership, pharmacy collaboration, and multidisciplinary operational teams to ensure efficient infusion scheduling, optimized utilization of infusion space, standardized workflows, and seamless patient care delivery.

Essential Responsibilities

Clinical & Operational Leadership

• Direct, manage, and coordinate the daily operations of a high‑volume Hematology, Oncology, and Infusion Center.
• Ensure safe, efficient, and high‑quality patient care delivery while maintaining exceptional patient satisfaction and clinical outcomes.
• Develop and maintain standardized clinical and operational workflows across departments.
• Lead cross‑functional teams to improve coordination, communication, efficiency, and patient experience.
• Ensure clinic operations meet rigorous regulatory, accreditation, compliance, and quality standards.
• Partner with physicians and executive leadership to support strategic growth initiatives and operational priorities.
• Drive operational excellence through process improvement, workflow optimization, and performance management initiatives.

Staff Leadership & Accountability

• Provide leadership and oversight for directors, managers, nurses, medical assistants, clinical care coordinators, scheduling staff, front office personnel, medical records staff, and other operational teams.
• Build, mentor, and retain high‑performing teams through coaching, accountability, engagement, and professional development.
• Establish performance expectations, monitor operational metrics, and hold leaders accountable for departmental outcomes and event reporting.
• Promote a culture of accountability, teamwork, professionalism, collaboration, and service excellence.
• Lead hiring, onboarding, employee engagement, retention, and succession planning initiatives using best hiring and talent management practices.
• Address employee relations matters proactively and effectively.

Infusion & Pharmacy Operations

• Collaborate closely with pharmacy personnel to ensure staffing models and drug inventory appropriately align with infusion volume and scheduling demands.
• Lead operational planning meetings to address workflow challenges, infusion capacity, patient scheduling, pharmacy delays, staffing needs, and practice priorities.
• Ensure efficient patient flow and optimal utilization of infusion chairs and clinic space.
• Identify and implement cost‑saving strategies while maintaining quality and patient safety standards.
• Monitor infusion throughput and operational performance to improve efficiency and patient access.

Patient Experience & Quality Improvement

• Drive initiatives focused on improving patient satisfaction, patient access, and overall patient experience.
• Review patient feedback, service recovery opportunities, and patient accolades to reinforce excellence in care delivery.
• Lead quality improvement initiatives related to clinical operations, patient outcomes, workflow efficiency, and patient safety.
• Ensure compliance with nursing standards, regulatory requirements, and quality assurance processes including accreditation readiness.

Systems Integration & Strategic Collaboration

• Partner with internal and external stakeholders to develop integrated systems and workflows across the broader healthcare continuum, including:
• Radiation Oncology
• Imaging
• Laboratory Services
• Specialty Programs
• Health System Partners
• Support organizational growth, strategic planning, and operational scalability initiatives.
• Contribute to long‑term operational planning, technology optimization, and process improvement strategies.

Required Qualifications

• Bachelor’s degree in nursing or MBA/MPH/MHA with 5+ years of clinical experience.
• Minimum of 5 years of leadership experience within an outpatient Hematology, Oncology, Blood and Marrow Transplant, Cell Therapy, or related specialty program.
• In‑depth clinic and patient care management experience.
• Strong knowledge of oncology and infusion operations, workflows, and patient care delivery models.
• Practice management knowledge including scheduling, customer service, regulatory compliance, accreditation requirements, and healthcare information technology.
• Demonstrated success leading strategic operational initiatives from concept through implementation.
• Proven ability to build, motivate, and hold multidisciplinary teams accountable.
• Strong operational, fiscal, organizational, and leadership skills.
• Experience managing clinical and non‑clinical healthcare staff across multiple departments.
• Excellent communication, interpersonal, conflict resolution, and change management skills.
• Strong knowledge of healthcare regulations, accreditation standards, licensing requirements, and compliance environments.
• Ability to create and sustain a collaborative, goal‑oriented, high‑performance culture.

Preferred Qualifications

• Master’s Degree.
• Oncology Certified Nurse (OCN) certification.
• Training in quality improvement frameworks.
• Experience with QA.
• Additional licensure or certification in oncology or related specialty practice.

Why Join Marin Cancer Care

At Marin Cancer Care, we believe outstanding cancer care begins with outstanding people. For more than 40 years, we have provided compassionate, high‑quality community oncology care in a collaborative and patient‑centered environment where team members are valued, supported, and empowered to make a meaningful impact every day.

Marin Cancer Care offers an agile, relationship‑driven workplace where leaders can directly influence operations, patient care, and team culture. Our leadership team prioritizes work‑life balance, operational efficiency, employee engagement, and a supportive practice environment where individuals can focus on delivering exceptional care without unnecessary administrative burden or competing institutional pressures.