Operations Director - Hood River, Oregon

One Community Health; Hood River (OR); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Bilingual differential $0.75/hr

Job summary

One Community Health in Hood River, Oregon seeks an Operations Director to lead Clinical, Dental, and Operations teams in delivering high-quality, patient-centered care. In collaboration with senior leaders, you will optimize staffing, access, and service delivery while advancing quality improvement across disciplines.

The role is full-time and in-office, with oversight of regulatory compliance, HIPAA, and organizational policies.

Qualifications

• Bachelor's degree or equivalent required or combination of education and experience.
• Five+ years clinic operations leadership experience.
• Five+ years supervisory or people-management experience.
• Experience managing multiple projects with competing priorities.
• Experience leading, coaching, and developing staff.
• Knowledge of healthcare operations, regulatory compliance, and patient-centered care delivery.
• Proficiency with Microsoft Office and healthcare/EHR systems.
• Valid driver's license and ability to travel between OCH locations.

Responsibilities

• Lead Clinical, Dental, and Operational Support teams.
• Collaborate with VP Business Operations and COO to improve staffing and service delivery.
• Support staff performance, development, and continuous improvement.
• Promote continuous quality improvement with Clinical Integration and Quality & Compliance teams.
• Develop and implement policies, procedures, and strategic initiatives as part of Senior Leadership Team.

Skills

Leadership

Project management

Budgeting

Regulatory compliance

Communication

Staff development

Education

Bachelor's degree or equivalent

Advanced degree (preferred)

Tools

Epic EHR

Microsoft Office

Healthcare information systems

Job description

Operations Director - Hood River, Oregon

At One Community Health (OCH), we’re redefining healthcare delivery. As a forward-thinking Federally Qualified Health Center (FQHC) in the stunning Columbia River Gorge, OCH leads with innovation, leveraging cutting-edge technology and evidence-based practices to provide comprehensive, patient-centered care through an integrated healthcare model. Our mission extends beyond treating illness, we are committed to empowering individuals through education, prevention, and early intervention, helping them take control of their health and well-being. If you’re looking to join a dynamic team shaping the future of healthcare, OCH offers a supportive environment where your ideas are valued, and your contributions make a real impact.

We're seeking an experienced administrative Operations Director to lead our clinic in Hood River, Oregon. In this pivotal role, you will collaborate with leaders across the organization to ensure the delivery of high-quality care and service. This is a full-time, in-office position.

The Operations Director is responsible for leading Clinical, Dental, and Operational Support teams and works closely with the Vice President of Business Operations and Chief Operating Officer to continuously improve staffing, organizational capacity, patient access, staff engagement, coordination, and service delivery. This position also works closely with managers and supervisors to support staff performance, professional development, and continuous improvement. The Operations Director also has significant responsibility for clinical quality and collaborates with Clinical Integration, the Risk Manager, and the Director of Quality and Compliance to promote continuous quality improvement, with particular focus on coordination and integration among clinical disciplines, community partners, and patient-centered systems of care.

As a member of the Senior Leadership Team, the Operations Director collaborates with organizational leaders in the development and implementation of policies, procedures, strategic initiatives, and process improvements that support OCH goals and foster a culture consistent with OCH's mission, vision, and values while ensuring compliance with internal policies and applicable laws and regulations.

Minimum Qualifications:

• Bachelor's degree or an equivalent combination of education and relevant professional experience.
• Five or more years of clinic operations leadership experience.
• Five or more years of supervisory or people‑management experience.
• Demonstrated experience managing multiple projects and competing priorities while maintaining professionalism and confidentiality.
• Demonstrated experience leading, coaching, and developing staff.
• Knowledge of healthcare operations, regulatory compliance, and patient-centered care delivery.
• Proficiency with Microsoft Office applications and electronic systems used in healthcare or business operations.
• Valid driver's license and clean driving record.
• Ability and willingness to travel between OCH locations.
• Strong leadership and supervisory skills with demonstrated ability to coach, mentor, develop, and support managers and staff.
• Knowledge of staff management, recruitment and selection, employee relations, training, performance improvement, and workplace safety.
• Strong business acumen, including knowledge of financial and business analysis techniques necessary to support budget responsibilities.
• Strong verbal and written communication skills, including the ability to communicate clinical and operational concepts to both clinical and non-clinical audiences.
• Strong analytical and problem-solving skills, including the ability to collect, research, analyze, interpret, and present data and reports.
• Ability to compose professional correspondence, reports, and other written materials.
• Ability to make collaborative decisions consistent with evidence-based practices, established risk management principles, protocols, policies, and procedures.
• Ability to use sound judgment and initiative to identify and resolve operational challenges.
• Strong project management skills, including the ability to organize and prioritize multiple projects with competing timelines.
• Ability to understand and approach work from a systems-level perspective.
• Strong time-management skills with the ability to meet team and organizational goals while maintaining a high level of quality and safety.
• Strong relationship-management skills and demonstrated effectiveness working with multidisciplinary teams in diverse and multicultural environments.
• Ability to inspire trust and confidence and communicate effectively with internal and external stakeholders.
• High level of professionalism, credibility, discretion, and confidentiality.
• Demonstrated ethical leadership and ability to represent OCH positively and professionally within the organization and community.
• Ability to work independently while contributing effectively to a highly collaborative, team-oriented environment.
• Ability to work effectively in situations involving change, complexity, and ambiguity.
• Strong computer skills, including proficiency with Microsoft Office applications such as Word, Excel, and Outlook, as well as Epic or other EHR and operational systems.
• Knowledge of and ability to maintain compliance with HIPAA and other healthcare-related regulations.
• Ability to identify learning needs and goals and develop plans to address them.
• Ability and willingness to work in a dynamic and changing community healthcare environment.
• Ability and willingness to work in a dynamic and changing community healthcare environment.
• Ability and willingness to travel between OCH health center sites and other locations in support of organizational needs.
• Availability for occasional evening and weekend work as needed.

Preferred Qualifications:

• Advanced degree in nursing, public health, healthcare administration, business administration, or a related field.
• Experience working within a Federally Qualified Health Center (FQHC) or FQHC Look‑Alike.
• Knowledge of HRSA requirements and expectations.
• Understanding of healthcare policy, healthcare finance, reimbursement, and applicable regulatory requirements.
• Experience working in an integrated, team-based care setting, including Patient-Centered Primary Care Home (PCPCH) or Patient-Centered Medical Home (PCMH) models.
• Ability to qualify as a CLIA Laboratory Director.
• Advanced training in management, leadership, team dynamics, or communication.
• Life, Long-Term Disability, Accident, & Critical Illness Insurance
• Empower Retirement 401k
• 200 hours of Paid Time Off (PTO)
  • Plus six (6) paid holidays
• Employee Assistance Program (EAP)
• Life Mart- Employee Discounts

Compensation:

• Salaried/Exempt: 100k-115k annually, dependent on experience
• Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.