Director of Operations

Inframark; Tampa (FL); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k)

Paid time off

Sick leave

Holiday pay

Wellness program

Job summary

Inframark Community Management Services is seeking a Director of Operations to lead cross-functional teams across multiple districts in Florida, Texas, and Arizona. You will own portfolio-wide performance, ensure compliance with governance standards, and partner with senior leaders to drive growth and service quality.

This hands-on leadership role requires strong experience in multi-site operations and a proven ability to align department heads while managing budgets and client relations.

Qualifications

• 8+ years of operations leadership overseeing multiple departments or sites.
• Experience owning P&L or budget performance across a multi-department organization.
• Familiarity with regulated environments; Florida Chapter 190 governance a plus.

Responsibilities

• Lead and align multiple department heads into a cohesive operating team.
• Own end-to-end service delivery across the portfolio: governance support, field maintenance, amenities, and records compliance.
• Ensure compliance with Florida Chapter 190 governance across districts (board meetings, records, public records requests).
• Partner with Business Development and Department Leaders on client wins, RFPs, and onboarding of districts.
• Set portfolio-wide performance standards and KPIs for management, maintenance, field services, and amenities.
• Own budget and fiscal performance across departments in partnership with leaders.
• Resolve cross-departmental bottlenecks and serve as escalation point for client concerns.
• Report KPI performance, compliance risk, staffing needs, and growth pipeline to VP.
• Collaborate to integrate new or acquired clients into standardized operating processes.

Skills

Operations leadership

P&L management

Cross-functional leadership

Governance/regulated env

Stakeholder management

Job description

Join Inframark's Community Management Services Team!

At Inframark Community Management Services, you’re not just starting a job - you’re building a career. We serve hundreds of master-planned communities and districts with top-tier support, and we invest just as much in our employees. Join a dynamic, innovative team where your growth and success matter. Grow Your Career. Build Stronger Communities. Apply Today!

Why Work for Inframark?

Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.

Director of Operations

Community Management Services

Company: Inframark - Community Management Services

Reports to: VP, Operations

Industry Context: Community Management Services industry

About The Role

Inframark Community Management Services provides management services to clients in Florida, Texas and Arizona. Our clients in Florida include homeowner associations, Community Development Districts under Chapter 190 - special districts governed by elected Boards of Supervisors that finance, construct, operate, and maintain community-wide infrastructure such as roads, stormwater systems, and amenities. The Director of Operations will have P&L and operational leadership of multiple departments within the business to ensure consistent, compliant, high-quality service delivery across the business portfolio. This is a hands - on operating leadership role: building cross-functional alignment among department heads, owning portfolio-wide performance, and serving as the VP's operating partner on growth and service quality.

Key Responsibilities

• Lead and align multiple department leaders into a single, coordinated operating team
• Own end-to-end service delivery across the CDD portfolio: district governance support, field/maintenance execution, amenity operations, and administrative/records compliance
• Ensure compliance with Florida Chapter 190 governance requirements across all managed districts (Board meetings, records custodianship, public records requests, election cycles)
• Partner with Business Development and Department Leaders on new client wins, RFP responses, and onboarding of newly formed or newly awarded districts
• Set portfolio-wide performance standards and KPIs for management, maintenance, field services, and amenity operations; hold department heads accountable to them
• Own budget and fiscal performance across the various departments in partnership with all Department leaders
• Resolve cross-departmental bottlenecks
• Serve as an escalation and resolution point for client concerns
• Report KPI performance, compliance risk, staffing needs, and growth pipeline to the VP

Preferred Qualifications

• Open to candidates from outside the CDD/community management industry - strong operations leadership in another multi-site, multi-department, or regulated-services environment is valued as much as sector-specific tenure
• 8+ years in operations leadership overseeing multiple departments, functions, or business units - property/facilities management, hospitality, healthcare operations, municipal services, utilities, or similar multi-site industries all translate well
• 3-5+ years leading multiple functional leaders or department heads (not just individual managers or single-site supervisors) in a multi-disciplinary operations structure
• Experience owning P&L or budget performance across a multi-department or multi-site organization
• Demonstrated ability to manage through department heads rather than direct field execution - a true second-layer operating leader
• Comfortable serving as a senior escalation point in front of executive leadership, governing boards, or key clients/stakeholders
• Comfort operating in a regulated, public-facing, or governance-driven environment; specific experience with Florida Chapter 190 CDD governance (Board of Supervisors relations, public meetings, records/compliance administration) is a strong plus but not required - this can be developed on the job

Preferred / Differentiators

• Prior experience specifically managing a CDD services organization with separated functional departments (vs. a generalist property/community manager background)
• Experience supporting or partnering with Business Development on new client capture and onboarding process
• Experience integrating acquired or newly awarded clients into standardized operating processes
• Track record building shared standards/KPIs across previously siloed departments

To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Learn more about us at Community Management - Inframark