Community Manager Supervisor

Inframark; Gilbert (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Inframark Community Management Services in Gilbert, AZ is seeking a Community Manager to oversee associations, work with boards, manage budgets and ensure compliance. This role emphasizes leadership, vendor coordination, reporting, and timely meetings.

The position requires strong communication, organizational skills and the ability to lead a team toward strategic objectives while delivering excellent resident service.

Qualifications

• Proven verbal and written communication skills to interface with residents, Board members and vendors.
• Ability to establish strong interpersonal relationships with assigned Community Managers, Board members and vendors.
• Strong organizational skills, ability to prioritize work and attention to detail.
• Strong customer service skills.
• Strong presentation skills.
• Strong time management skills.
• Ability to adapt to change within the organization and the needs of the client.
• Proficient in Windows and MS Office with excellent Excel capabilities.
• Strong leadership and influence skills.

Responsibilities

• This position reports to the Director of Community Management.
• Work with Community Managers, Board Members, and Director to develop strategic direction and timely delivery for associations managed.
• Ensure alignment with mission, vision and goals of the Company and Board.
• Oversee development, communication, and monitoring of Association budgets, taxes, collections, processes and procedures.
• Review monthly financial reporting and advise on shortfalls or excess funding by budget line item.
• Review bids and vendor contracts for property-level services per management agreements and Board.
• Perform spot audits of utility invoices for timely payment per client procedures.
• Review monthly inspections of common properties and enforce covenants.
• Attend Board and Annual meetings to support and train developing Community Managers.
• Review and confirm timely distribution of meeting notices, agendas and minutes.
• Oversee enforcement of rules, policies, procedures and laws.
• Respond to escalated complaint calls; ensure proper follow-up is recorded.
• Supervise day-to-day operations of the assigned team.
• Adhere to all health and safety procedures.

Skills

Communication

Interpersonal

Organization

Customer Service

Presentation

Time Management

Adaptability

MS Office/Excel

Leadership

Education

Bachelor’s Degree in Community/Association management

Associate Degree in Community/Association management

Job description

Join Inframark's Community Management Services Team!

At Inframark Community Management Services, you’re not just starting a job — you’re building a career. We serve hundreds of master-planned communities and districts with top-tier support, and we invest just as much in our employees. Join a dynamic, innovative team where your growth and success matter. Grow Your Career. Build Stronger Communities. Apply Today!

Why Work for Inframark?

Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.

Responsibilities

• This position reports to the Director of Community Management
• Works with the Community Managers, Board Members, Director of Community Management to develop strategic direction and timely delivery, for the Associations managed, for contract delivery
• Ensures alignment of activities which meet the mission, vision and agreed critical success factors and goals of the Company and Board of Directors
• Oversees development, communication, and monitors Association budgets, taxes, collections, processes and procedures
• Reviews monthly financial reporting and makes recommendations to the Community Managers as to anticipated shortfalls and/or excess funding by budget line item
• Reviews bids and vendor contracts for property-level services in accordance with the parameters of the Association management agreement and Board of Directors
• Performs spot audits of utility companies’ invoices for payment in accordance with the client’s accounting procedures and timely delivery by due date
• Performs review of monthly inspections of all common properties within each Association and deed restriction violation communication, in accordance with the recorded covenants
• Available to attend Board and Annual meetings, as needed, to support, train, and provide proactive supervision for developing Community Managers
• Review and confirm timely distribution of meeting notices, agendas and minutes of meeting
• Oversee all procedures relating to enforcement of recorded rules and regulations, policies and procedures, and current laws
• First line responder to escalated complaint calls from Board Members, homeowners, and vendors. Insure that calls are acted upon and that follow up action taken is properly recorded and reported with the concurrence and knowledge of the Director of Community Management.
• Supervises the day to day operations of their assigned team.
• Understands and adheres to all company health and safety procedures as they relate to essential job functions

Qualifications

• Proven verbal and written communication skills in order to interface with residents, Board members and vendors
• Ability to establish strong interpersonal relationships with assigned Community Managers, Board members and vendors
• Strong organizational skills, ability to prioritize work and attention to detail
• Strong customer service skills
• Strong presentation skills
• Strong time management skills
• Ability to adapt to change within the organization and the needs of the client
• Proficient in Windows and MS Office with excellent Excel capabilities
• Strong leadership and influence skills

EDUCATION And/or EXPERIENCE

Bachelor’s Degree with Community/Association management or equivalent industry experience, or Associates Degree with Community/Associate management or industry equivalent experience.

CERTIFICATES, LICENSES, REGISTRATIONS

CMCA, AMS, or PCAM Designation preferred

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Learn more about us at Community Management - Inframark