Director of Operations

Early Autism Services; Sterling Heights (MI); On-site; USD 63,000 - 80,000; Full time

Job summary

Early Autism Services is seeking a Director of Operations to lead our Michigan clinics, based onsite in Sterling Heights, MI. You will drive operational excellence, scalability, and market growth while coordinating admin and clinical workflows to ensure high quality care.

The role requires a strategic, data-driven leader who builds systems, coaches teams, and maintains strong community relationships to support expansion and strong service delivery.

Qualifications

• Experience in clinic management and administrative workflows.
• Ability to build scalable processes and reporting tools.
• Strong communication across clinical and administrative teams.

Responsibilities

• Oversee daily and weekly clinic operations, monitor budget performance and cost drivers.
• Lead and develop Clinic Coordinators and administrative staff with clear accountability.
• Manage full local intake process and support new clinic launches within Michigan.
• Monitor operational metrics (hours, utilization, cancellations) and implement scalable improvements.
• Oversee Wayne County Medicaid contract compliance and care delivery standards.

Skills

Aba and Medicaid understanding

Job description

Sterling Heights, MI, Sterling Heights, MI, US

Salary Range: $63,000.00 To $80,000.00 Annually

Position: Director of Operations

Location: On-site in Sterling Heights, MI

About Us

Early Autism Services is a leading provider of Applied Behavior Analysis (ABA) services with a national presence, committed to delivering high-quality care to children with autism and other developmental disabilities. Our team of skilled professionals is dedicated to providing compassionate and effective treatment, and we are looking for a Director of Operations to support the seamless coordination of care and operations across our Michigan market.

Position Summary

Early Autism Services is seeking a strategic Director of Operations to drive operational excellence, scalability, and growth across our clinics in Michigan. In this onsite, field-based leadership role, you will oversee clinic performance, manage administrative teams, and ensure the consistent execution of workflows. This position is ideal for a data-driven leader who excels at building systems, coaching teams, and fostering community relationships to support market expansion and maintain high service delivery standards.

Key Responsibilities

• Strategic & Operational Leadership: Oversee daily and weekly clinic operations, managing budget performance (including revenue and cost drivers) and ensuring cross-functional alignment. Serve as the primary escalation point for operational, staff, and client concerns to ensure timely resolution.
• Team Development & Coaching: Lead and develop Clinic Coordinators and administrative staff. Establish clear accountability structures and provide ongoing coaching and training to strengthen leadership capability and ensure consistent execution of daily tasks.
• Intake, Launch & Growth: Own the full local intake process—from new client inquiries to service coordination—and monitor intake metrics to identify growth barriers. Coordinate new clinic launches and build referral networks within the community to sustain long-term market presence.
• Performance Management: Monitor key operational metrics such as clinic hours, utilization, and cancellations. Implement scalable solutions to improve efficiency and maintain accurate reporting tools to provide leadership with insights for business planning.
• Insurance Oversight: Manage day to day oversight of Wayne County Medicaid Contract and ensure Early Autism Services successfully delivers care in accordance with contract and clinical standards

Ideal Candidate Profile

• Aba and Wayne County Medicaid understanding (preferred)
• Experienced Operator: Proven success in clinic management, administrative workflows, and managing intake systems.
• Growth-Oriented Leader: Ability to lead through systems and measurable outcomes, with specific experience supporting new clinic launches and market expansion.
• Strong Communicator: Capable of building trust, transparency, and alignment across clinical and administrative teams.
• Field-Focused: Highly organized, proactive, and committed to onsite, field-based leadership, including regular weekly or bi-weekly clinic visits and walkthroughs.