Operations Director

Inner Circle Autism Network; Fuquay-Varina (NC); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

3 weeks PTO

Health, dental, and vision benefits

Short-term disability

Life insurance

8 paid holidays

Job summary

Inner Circle Autism Network in Fuquay-Varina, NC is looking for an Operations Director to lead the clinic's day-to-day operations, scheduling, facilities, intake, hiring, and performance management. You will collaborate with the Treatment Director and clinical staff to maintain high quality care and efficient service.

In this on-site role, you will develop forecast models, manage budgets and vendor relationships, and build a positive, compliant environment for families and employees while

Qualifications

• Bachelor's degree required.
• Office manager experience preferred.
• Authorized to work in the United States; background checks may be required.

Responsibilities

• Develop and manage clinic scheduling to maximize utilization and continuity of care.
• Oversee facilities, supplies, and vendor relationships; monitor inventory and maintenance.
• Lead hiring, onboarding, and performance management with HR collaboration.
• Drive marketing/outreach to grow clinic presence and community ties.
• Serve as primary contact for patients and families for scheduling and non-clinical needs.
• Ensure compliance, training, and documentation standards across the clinic.

Skills

Customer service

Communication

Time management

Independence

Problem solving

Education

Bachelor's degree

Tools

MS Office

Job description

Operations Director

At Inner Circle Autism Network
our mission is to provide high quality, child centered ABA therapy for children and their families by creating a safe, fun and individualized learning experience. We are a multidisciplinary, collaborative and energetic team who believe in creating the most positive and support environment possible for all our employees and clients.

Role Overview

The Operations Director will be a key leader heavily responsible for the overall success of their clinic. The Operations Director will achieve this by managing the operations and performance of the team and collaborating with the clinical staff to ensure that quality standards are met.

SCHEDULE

• Type: Full time, on-site (remote work unavailable)
• Hours: Monday to Friday, 7:30 AM-5:00 PM.

EXPECTATIONS AND RESPONSIBILITIES

Scheduling

• Develop and maintain the client/technician master schedule to maximize clinic and technician utilization, while fostering continuity and quality of care.
• Modify and change daily schedules as needed to accommodate client and technician absences. Notify and document clinical staff and parents of appointment changes in a timely manner.
• Review and approve staff requests for time off in accordance with clinic scheduling guidelines and time-off policies.

Supplies/Facility

• Manage all aspects of the clinic’s purchasing budget and oversee the tracking of equipment and devices. Manage and monitor clinic supplies inventory and replenishment schedule
• Maintain relationship with landlord and sub-contractors, facilitating repairs and maintenance, as necessary.
• Responsible for facility cleaning, hygiene, safety and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained

Intake

• Identify the clinic’s growth opportunities and manage the team’s effort to close these opportunity gaps; sets goals and leads efforts to meet operational goals.
• Develop effective forecast models based on demand patterns to proactively prepare for fluctuations in seasonality and client discharges.

Hiring/Performance Management

• Oversee the hiring and terminations of clinic employees; work with Human Resources on recruiting and retention efforts and provide a healthy and respectful environment for employees and clients.
• Recruit, hire, and onboard new staff.
• Collaborate with Treatment Director to manage employee performance and development.
• Provide regular and consistent leadership and employee development; administer appropriate training, coaching and counseling to foster an environment of trust and positivity.
• Lead a team of responsible and accountable employees based on defined performance targets, business goals and objectives (e.g., authorization utilization, staff productivity, total weekly hours growth, net census growth, RBT Supervision, documentation standards, upholding compliance standards, budget, P&L etc.)

Marketing

• Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g., schools, doctor offices, parent organizations, etc.).
• Work with the Marketing Department to advertise services in the local community by running targeted print and digital ads, attending and hosting community events, contacting community leaders, etc.
• Build proactive relationships with diagnosticians and other mental health providers in the community to increase the company’s clinical notoriety.

Customer Service

• Build and maintain a professional working relationship with patients and their families, addressing all non-clinical family concerns.
• Act as the primary point of contact for new and existing clients (families) for scheduling changes, onboarding, clinic management, and other needs.

Performance Management

• Collaborate with Treatment Director to manage employee performance and development.
• Provide regular and consistent leadership and employee development; administer appropriate training, coaching and counseling to foster an environment of trust and positivity.
• Lead a team of responsible and accountable employees based on defined performance targets, business goals and objectives (e.g., authorization utilization, staff productivity, total weekly hours growth, net census growth, RBT Supervision, documentation standards, upholding compliance standards, budget, P&L etc.)

QUALIFICATIONS

• Have a minimum of a bachelor's degree
• Prior Experience as an Office Manager preferred
• Authorized to work in the United States
• Willing to undergo background checks in accordance with local law/regulations
• Have reliable transportation
• Demonstrate proficiency in Microsoft office programs
• Demonstrate excellent customer service skills, exceptional communication skills, and attention to detail
• Must be independent and work well without supervision
• Must be highly motivated with excellent time management skills, strong decision-making skills, possess the ability to work under pressure, and have critical and creative thinking skills

Physical Requirements

• Physical Stamina: Ability to engage in physical activities throughout the day, including standing, walking, bending, and lifting.
• Mobility: Capable of moving quickly and efficiently to respond to client needs and ensure their safety.
• Lifting: Ability to lift and carry up to 50 pounds, as some clients may require assistance with mobility or positioning.
• Manual Dexterity: Proficiency in fine motor skills to effectively use specialized tools, equipment, and materials as needed.
• Physical Endurance: Capacity to maintain focus and provide consistent support during extended work hours or challenging situations.
• Physical Agility: Ability to move swiftly and react quickly in case of emergency situations or unexpected behaviors.

SALARY

$70,000+ bonus potential

BENEFITS

• 3 weeks of paid time off plus 8 paid holidays
• Generous health, dental and vision benefits + options for short term disability and life insurance