Director of Operations

HIRE Strategies, L.P.; San Bruno (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

HIRE Strategies, L.P. is seeking a Branch/Operations Director in San Bruno, CA to lead branch activities and oversee profitability and service delivery.

The role requires deep experience in commercial services and janitorial management, with oversight of scheduling, staffing, and client satisfaction. The ideal candidate will have a Bachelor’s degree in Business Management or related field, 5+ years supervising multiple teams, and strong communication and problem-solving skills.

Qualifications

• Bachelor’s degree in Business Management or related field is required.
• Experience in commercial services management, facility management or janitorial management required.
• 5+ years supervising multiple teams.
• Knowledge of staffing costs, budgeted hours and branch workload.
• Professional appearance, problem-solving, organizational and teamwork skills.
• Excellent organizational skills.
• Excellent communication skills.
• Ability to coach, mentor and develop subordinates.
• Ability to work under pressure, adapt to changing priorities and meet deadlines.

Responsibilities

• Provide direct supervision of branch activities.
• Manage P&L including revenue, forecasting, COGS, project payroll, expenses, and variance analysis.
• Present weekly and monthly forecasts to upper management.
• Understand cleaning methods for carpet, furniture and wall panels, including upholstery.
• Coordinate staff scheduling and resources daily to meet service delivery expectations.
• Ensure tasks align with the team’s strategic goals.
• Provide feedback by monitoring daily activities of operations managers and branch administrator.
• Develop skills and knowledge of restoration and maintenance services.
• Ensure work orders are completed with time and notes, and within budgeted hours.
• Maintain a safe work area and care for equipment and vehicles.

Skills

Leadership

P&L Management

Forecasting

Budgeting

Staff Scheduling

Operations Management

Communication

Problem Solving

Team Building

Education

Bachelor’s degree in Business Management or related field

Experience in commercial services management / facility management / janitorial management

Job description

Growing commercial services company is seeking a Branch/Operations Director in San Bruno CA. Excellent pay, bonus potential and benefits.

RESPONSIBILITES

• Provide all direct supervision of branch activities.
• Must be proficient in the P&L including, revenue and forecasting, cost of goods, project payroll, expenses, and variance analysis.
• Must be able to present weekly and monthly forecasts to upper management.
• Understand all cleaning (restorative/maintenance) methods for carpet, furniture and wall panels, to include upholstery, fabric, and leather.
• Coordinate and assist the operations manager in scheduling all staff and operational resources daily to ensure service delivery meets and exceeds the client’s expectations.
• Ensuring individual tasks are aligned with the team’s strategic goals.
• Provide feedback and solutions by monitoring daily activities of the operations managers and branch administrator.
• Develops skills and knowledge of all restoration and maintenance services provided.
• Ensures all work is completed per work order instructions and ensures work orders are then completed with all proper time and notes captured
• Ensures all scheduled jobs come in at budgeted scheduled hours or better.
• Maintains the ability to take pro-active and creative approaches in resolving any challenges.
• Understand/accurately how to perform all cleaning (restorative/maintenance) methods for carpet, furniture and wall panels, to include upholstery, fabric, and leather.
• Responsible for maintaining a safe work area including the use of caution signs and barriers.
• Responsible for care and cleanliness of cleaning equipment and vehicles.

EDUCATION AND TECHNICCAL EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Business Management or related field a must.
• Must have experience in commercial services management, facility management or janitorial managment.
• 5+ years in supervising multiple teams.
• Knowledge of establishing and adjusting labor force by monitoring costs, budgeted hours and branch workload.
• Possess personal professional appearance, problem-solving, organizational and team working skills.
• Excellent organizational skills a must.
• Excellent communication skills a must.
• Coach, mentor and develop subordinates required.
• Able to work under pressure, handle changing priorities, manage staff and achieve desired objectives while meeting deadlines.

All resumes are confidential and will only be sent to the client with your verbal permission.