Operations Manager

Clean Team; Bay City (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Clean Team is seeking a hands-on Operations Manager in Bay City, MI to lead daily branch operations, drive performance, and support regional growth. This full-time role requires delivering exceptional service, managing budgets, and ensuring accountability across teams.

The ideal candidate will supervise multiple site managers, oversee staffing, and coordinate coverage for open or emergency shifts while maintaining strong customer satisfaction in a fast-paced environment.

Qualifications

• Proven management or operations leadership experience in relevant sectors.
• Strong scheduling, labor management, and accountability skills.
• Proficient with email, reporting systems, and workforce software.
• Excellent communication and problem-solving skills; comfortable with customer visits.
• Reliable transportation and ability to support dynamic needs.

Responsibilities

• Leadership: Supervise Area Managers, Site Managers, Support Techs, and the Staffing Coordinator; lead daily manager meetings.
• Service Delivery: Guarantee uninterrupted service across all customer locations and coordinate coverage for shifts.
• Financial Management: Monitor labor budgets, overtime, and labor reporting.
• Quality Assurance: Conduct daily building inspections and handle customer follow-ups.
• Branch Logistics: Assist with recruiting, onboarding, HR documentation, inventory, and deliveries.

Skills

Leadership

Scheduling

Communication

Problem solving

Customer visits

Transportation

Chronotek

Workforce Mgmt

Tools

Chronotek

Workforce Mgmt

Job description

Operations Manager Location: Bay City, MI

Schedule: Full-Time | Mid-Day Shift (11 AM to 8 PM) Flexible Scheduling as Business Dictates

About Clean Team

Clean Team is a growing commercial cleaning and facility services company committed to exceptional customer service, operational excellence, and dependable results. We prioritize strong leadership, accountability, and a supportive team culture. We are seeking a hands‑on Operations Manager to lead daily branch operations, drive performance, and support regional growth.

Position Summary

The Operations Manager oversees branch performance and ensures service excellence across all customer accounts. Working closely with the General Manager, this role drives employee accountability, customer retention, and budget execution. The ideal candidate is an organized, decisive leader comfortable making real-time choices in a fast-paced environment.

Key Responsibilities

• Leadership: Supervise Area Managers, Site Managers, Support Techs, and the Staffing Coordinator. Lead daily 4 PM manager meetings to maintain team alignment.

• Service Delivery: Guarantee uninterrupted service across all customer locations, support new account start-ups, and coordinate coverage for open or emergency shifts.

• Financial Management: Monitor labor budgets, manage overtime, and track operational costs. Review employee timekeeping and labor reporting via Chronotek.

• Quality Assurance: Conduct daily building inspections, handle customer follow-ups, professionally resolve concerns, and manage Level Board corrective action plans.

• Branch Logistics: Assist with recruiting, onboarding, and HR documentation. Oversee inventory management, supply deliveries, and operational logistics.

Qualifications

• Proven management or operations leadership experience (commercial cleaning, janitorial, or hospitality sectors preferred).

• Strong background in scheduling, labor management, and holding teams accountable.

• Proficient with email, professional reporting systems, and workforce management software.

• Excellent communication, problem-solving skills, and comfort with customer-facing visits.

• Reliable transportation and the flexibility to support dynamic operational needs.

What We Offer

We provide a competitive salary, robust leadership growth opportunities, and comprehensive training within a stable, expanding company. Join our team and make a direct impact on branch success!