Director of Operations

Sunrise Telecom Inc; Richmond (IN); On-site; USD 110,000 - 150,000; Full time

Job summary

Sunrise Telecom Inc is seeking a Director of Operations to oversee day-to-day operations across one or more regions. The role reports to the Vice President of Operations and requires strong leadership, process discipline, and a focus on profitability.

Responsibilities include supervising staff, maintaining performance metrics, ensuring safety and HR compliance, and driving continuous improvement across operations and administrative functions.

Qualifications

• 10+ years of operations management experience.
• Organized and motivated to provide project support.
• Conscientious professional with excellent organizational skills and pleasant phone manner.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Supervise all aspects of business from supplies to staff and production.
• Confirm quality and quantity of work at end of day.
• Maintain performance standards and metrics for crews.
• Oversee day‑to‑day staff performance and office operations.
• Ensure safety, HR policies, and required documentation are followed.

Skills

Operations management

Staff supervision

Organizational skills

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Operations

Immediate Supervisor: Vice President of Operations

Job Description

Title: Director of Operations

Immediate Supervisor: Vice President of Operations

Position: Exempt Non-Exempt

General Job Summary

Responsible for all aspects of day-to-day operations of one or more regions of business.

Principal Duties And Responsibilities

• Supervise all aspects of business from supplies to staff and production.
• Confirm quality of work being done and quantity done at the end of each day.
• Responsible for maintaining acceptable performance standards and metrics of crews.
• Maintain contract and/or performance schedule.
• Oversee day-to-day performance of staff.
• Responsible for supervising efficiency of all administrative functions necessary including but not limited to ordering and tracking of supplies, billing, hours, safety documents, etc.
• Ensure safety practices and procedures and human resource policies and procedures are being followed at all times.
• Financial responsibility for all offices in assigned region with the goal of maximum profitability.
• Makes recommendations to owner for improvements on operations and responsible for implementing approved ideas.
• Perform other related work as assigned using available resources to achieve established goals.

Position Requirements

• High School Diploma
• Organized and motivated to provide project support as directed
• Conscientious professional who has a pleasant phone manner and excellent organizational skills
• 10+ years operations management experience in the field
• Proficient in Microsoft Office products, specifically Word, Excel and Outlook

(This is not a complete listing of all duties and responsibilities. Other duties as indicated by the supervisor/manager may also apply.)