Director of Operations

Sunrise Telecom Inc; Blue Ash (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Sunrise Telecom Inc in Ohio seeks an experienced Operations Manager to oversee daily operations across regions, supervise staff, manage schedules and contracts, and ensure safety and HR policy compliance. The role emphasizes improving efficiency and profitability while maintaining service quality.

The ideal candidate will have 10+ years in operations management, strong organizational skills, and proficient use of Microsoft Office tools.

Qualifications

• 10+ years of operations management experience.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Organized, motivated, and able to provide project support.

Responsibilities

• Supervise all aspects of business from supplies to staff and production.
• Maintain contract and/or performance schedule.
• Oversee day-to-day performance of staff.
• Ensure safety practices and HR policies are followed at all times.
• Financial responsibility for all offices in assigned region with profitability goals.
• Makes recommendations to owner for improvements on operations and implements approved ideas.

Skills

Operations management

Organizational skills

Phone etiquette

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Immediate Supervisor: Vice President of Operations

Position: Exempt Non-Exempt

General Job Summary:

Responsible for all aspects of day-to-day operations of one or more regions of business.

Principal duties and Responsibilities:

• Supervise all aspects of business from supplies to staff and production.
• Confirm quality of work being done and quantity done at the end of each day.
• Responsible for maintaining acceptable performance standards and metrics of crews.
• Maintain contract and/or performance schedule.
• Oversee day-to-day performance of staff.
• Responsible for supervising efficiency of all administrative functions necessary including but not limited to ordering and tracking of supplies, billing, hours, safety documents, etc.
• Ensure safety practices and procedures and human resource policies and procedures are being followed at all times.
• Financial responsibility for all offices in assigned region with the goal of maximum profitability.
• Makes recommendations to owner for improvements on operations and responsible for implementing approved ideas.
• Perform other related work as assigned using available resources to achieve established goals.

Position Requirements:

• High School Diploma
• Organized and motivated to provide project support as directed
• Conscientious professional who has a pleasant phone manner and excellent organizational skills
• 10+ years operations management experience in the field
• Proficient in Microsoft Office products, specifically Word, Excel and Outlook

(This is not a complete listing of all duties and responsibilities. Other duties as indicated by the supervisor/manager may also apply.)