Director of Operations

PLACE; Monroe (LA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Bonus potential

Wealth-building opportunities

In-house, full-time

Travel for conferences

Job summary

PLACE is seeking a Director of Operations to lead systems, processes, and service excellence within its top 1% real estate team in North America. You will design and own all operations, including lead generation, onboarding, training, office management, and communications, to scale performance and consistency.

You will hire and develop the operations staff, maintain data integrity, manage budgets and P&L, and drive growth through events, referrals, and client care.

Qualifications

• Requires a prior work history that demonstrates strong leadership ability and the ability to improve existing systems.
• Ability to write reports, business correspondence, and procedure manuals.
• 2+ years experience leading an operations department at a high level.

Responsibilities

• Build, implement, maintain, and own all systems for delivering excellent customer service and operations.
• Hire, train, lead, and develop all operations team members.
• Own onboarding process and conduct trainings in person and virtually.
• Create and maintain data integrity and accountability for activities.
• Manage productivity rhythms to ensure agent productivity and efficiency.
• Oversee listing launches, contracts to close, and quality control of tasks.
• Lead the team to provide world-class client experiences via phone and email.
• Generate reviews and referrals from clients during and after transactions.
• Lead growth efforts through recruiting ads and scheduling team-related meetings.
• Plan client events to drive business referrals.
• Oversee financial systems, budgeting, and profit & loss; identify cost-saving opportunities.
• Maintain operations manual documenting systems and standards.

Skills

Systems thinking

Attention to detail

High standards

Servant leadership

Tools

Brivity

Job description

You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Director of Operations. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.

Who Develops You: CEO

What You’re Great At:

You are an organized, methodical, and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team.

What You’ll Do:

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, lead generation, agent recruiting, tracking, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
• Hire, train, lead, and develop all members of the operations team.
• Own the agent and staff onboarding process, including holding trainings in person and virtually.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Follow the systems for our productivity rhythms to ensure agent productivity.
• Manage the quality of all listing launches and contract to close, including inspecting the quality of tasks completed by others and creating systems for increased efficiencies and experience.
• Lead your team to provide a world-class experience for clients through phone and email on behalf of the team pre-contract, through contract, and beyond.
• Lead your team to generate reviews and referrals from clients during and after the transaction.
• Own a piece of the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
• Plan and execute events for clients that are done at a high level to drive business referrals.
• Responsible for all financial systems, accounts payable, accounts receivable, the budget, and profit and loss statement - beyond what is provided through company resources, including taking ownership of actively identifying and driving opportunities to reduce expenses.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
• Keep the team leader informed of any challenges that arise and bring potential solutions.
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.

Skills and Character Necessary:

• Notice and take pride in the details
• Team player
• Proven ability to lead yourself and others with conviction
• Self-motivated
• Owning projects once asked to do them and following up with status updates
• Ability and desire to focus on one task for at least an hour during time blocks
• Positive and direct communication, both written and verbal
• Ability to problem solve and use critical thinking daily
• Have a “do whatever it takes” mentality
• Follow a current process as well as improving them and create new processes
• Learning-based and growth-minded
• Proactive vs. reactive
• Impeccably organized
• Knowledge of basic office suite software and calendaring systems
• Concerned about doing things the right way
• Calm and motivated under pressure
• Have patience with a high-volume, detailed role
• Use social media for the benefit of the company as an ambassador
• Flexible

Required Background:

• Requires a prior work history that demonstrates strong, successful leadership ability, the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a team.
• Ability to write reports, business correspondence, and procedure manuals.
• 2+ years experience in a role leading an operations department at a high level

Other Details:

• Compensation, depending on experience, ranges from $60,000-$70,000 per year, including potential bonus and wealth building opportunities.
• We have a full-time, in-house work model with needed flexibility for availability on an occasional night or weekend
• This role may travel 1-2 times per year locally or out of state for conferences
• We are excited to meet the person(s) who truly believes they could be a match!