Director of Operations

Bryant Restaurants; Raleigh (NC); On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company vehicle

Job summary

Bryant Restaurants in Raleigh, NC seeks a Director of Company Restaurant Operations to lead, guide, and oversee up to 15 company-operated locations in Central and Eastern North Carolina. This role focuses on change management, impeccable operations, and customer growth with a strong emphasis on servant leadership.

Responsibilities include driving top-line growth, enforcing brand standards, reducing waste, and managing a high-performing team across multiple sites.

Qualifications

• Must be able to work long hours, including nights, weekends and emergencies.
• Hands-on leadership style, not an administrative role.
• Ability to work with all restaurant roles from kitchen to customer service.
• Local travel within market required.
• Strong work ethic and positive attitude.
• Must be able to taste and evaluate menu items.
• Must be able to lift 50 lbs and stand for prolonged periods.

Responsibilities

• Drive customer growth and increase sales across locations.
• Perform regular store visits to ensure brand standards (food quality, cleanliness, training).
• Ensure efficient operations to minimize waste in food and labor.
• Uphold meritocracy by focusing on results.
• Report and follow up on compliance issues and customer complaints.

Skills

Leadership

Change management

Operations management

People leadership

Job description

Director of Company Restaurant Operations

Take the next step in your career. We are a local QSR chain based in Raleigh, NC. We want a proven leader with experience in change management to help support, guide and oversee our people, processes and operations of up to 15 company operated restaurants primarily in the Central and Eastern North Carolina area.

Unlimited growth potential as brand begins to ready itself to grow from a local leader in fast service industry to a regional player with company locations and franchising.

Compensation:

• Competitive base salary up to $130,000 base.
• Strong benefits package with health, dental, vision, Short Term Disability, and company vehicle

JOB SUMMARY

The Director of Company Restaurant Operations will be tasked with creating new customers by maintaining impeccable operations standards.

RESPONSIBILITIES

• 1. Creating customer growth and increasing sales at all locations. ( Top Line ) through
• a. Regular store visits to ensure compliance with all brand and company standards- food quality, dress code, cleanliness, store discipline, training, etc.
• b. Applying constant pressure to stores to improve on all aspects of above
• 2. Ensuring efficient operations at all stores to minimize waste in food and labor primarily.
• 3. Upholding the meritocracy through the relentless focus on results.
• 4. Facilitating and ensuring compliance issues are reported and followed up on as needed. ( follow up on customer complaints, workman’s comp, etc)
• 5. Make yourself an example of servant leadership for everyone to emulate

REQUIREMENTS

Education:

• ‘the buck stops here’- Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
• Ability to successfully perform and be a role model of effectiveness in the job duties of all positions in the restaurant, Kitchen, Cook line, and customer service down to cleaning restrooms. Never too good to get your hands dirty, leading by example.
• Ability to achieve results with limited direct supervision
• Local Travel within market will be required
• A very strong work ethic with a positive and winning attitude
• Hands‑on leadership style, this is NOT an administrative role.
• Must be good with food. Be able to understand and create good food.
• Must be able to taste and handle all menu items.
• Must be able to lift 50 lbs and work prolonged periods on your feet