Director of Operations

Goodwin Recruiting; Newport Beach (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Goodwin Recruiting is seeking a Director of Operations in Newport Beach, CA, to lead all club operations with a focus on white-glove service and meticulous attention to detail. The role emphasizes elevating the member experience, mentoring leaders, and driving budgeted financial results.

The ideal candidate has 7+ years in senior leadership within ultra-luxury hospitality or private clubs, strong financial acumen, and exceptional communication. A related Bachelor's degree is preferred.

Qualifications

• 7+ years of senior leadership experience in ultra-luxury hospitality or private clubs.
• Strong financial acumen with proven success managing budgets and profitability.
• Demonstrated ability to lead, inspire, and retain high-performing teams.
• Exceptional communication skills and executive presence.
• Deep understanding of luxury service standards and member relations.
• Bachelor’s degree in Hospitality, Business, or related field preferred.

Responsibilities

• Lead all club operations with a focus on white-glove service, discretion, and attention to detail.
• Champion an elevated member experience through anticipatory, relationship-driven hospitality.
• Mentor and develop department leaders, fostering accountability and a high-performance culture.
• Drive financial results through budgeting, forecasting, and disciplined cost controls.
• Partner with the Board/Ownership on strategic initiatives and long-term planning.
• Monitor KPIs and member feedback to continuously improve service and operations.
• Ensure compliance with all regulatory, safety, and governance standards.

Skills

Leadership

Financial acumen

Strategic thinking

Communication

Luxury service

Member relations

Education

Bachelor's degree in Hospitality, Business, or related field

Job description

Director of Operations Key Responsibilities

• Lead all club operations with a focus on white-glove service, discretion, and attention to detail.
• Champion an elevated member experience through anticipatory, relationship-driven hospitality.
• Mentor and develop department leaders, fostering accountability and a high-performance culture.
• Drive financial results through budgeting, forecasting, and disciplined cost controls.
• Partner with the Board/Ownership on strategic initiatives and long-term planning.
• Monitor KPIs and member feedback to continuously improve service and operations.
• Ensure compliance with all regulatory, safety, and governance standards.

Director of Operations Qualifications

• 7+ years of senior leadership experience in ultra-luxury hospitality or private clubs.
• Strong financial acumen with proven success managing budgets and profitability.
• Demonstrated ability to lead, inspire, and retain high-performing teams.
• Exceptional communication skills and executive presence.
• Deep understanding of luxury service standards and member relations.
• Bachelor’s degree in Hospitality, Business, or related field preferred.

JOB ID: 181959#post

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