Director of Operations

Alpine Lodging Telluride; Telluride (CO); Sur place; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Wellness benefits

PTO

Medical insurance

Vision insurance

Dental insurance

Accident insurance

Ski pass

Résumé du poste

Alpine Lodging in Telluride, CO seeks a Director of Operations to provide strategic and day-to-day leadership across its short-term rentals and property care divisions.

You will partner with senior leadership to set priorities, manage resources, monitor KPIs, and drive improvements in guest experience, service standards, and profitability.

This role requires a 4-year degree, hospitality operations experience, strong communication, and the ability to lead a fast-paced team.

Qualifications

• 4-year college degree or equivalent experience in a related field is required.
• Proven ability to plan and manage operational processes for maximum efficiency and productivity in the hospitality industry.
• Experience in hospitality operations and guest service leadership.

Responsabilités

• Provide operational leadership for short-term rentals and property care departments.
• Define annual and long-term priorities, performance targets, and improvement initiatives with senior leadership.
• Monitor and optimize KPIs; drive corrective actions to meet targets.
• Direct daily operations to ensure property condition, service standards, and efficiency.
• Oversee vendor relationships, purchasing, inventory, and development of standards and procedures.
• Lead onboarding for newly acquired properties coordinating internal teams and vendors.
• Develop and evaluate procedures to improve efficiency and service delivery.
• Manage operating budgets, staffing plans, and resource allocation.
• Ensure compliance with company policies, procedures, standards, and regulations.

Connaissances

Communication skills

Organizational skills

Problem-solving

Attention to detail

Customer service

Team collaboration

Formation

Bachelor’s degree or equivalent

Outils

Property management software

Description du poste

Position Summary

The Director of Operations provides strategic and day-to-day operational leadership across Alpine Lodging’s short-term rentals and property care divisions. Partners with senior leadership to establish performance goals, manage resources, evaluate results, improve processes, and maintain consistent service standards and accountability across these divisions.

Leadership & Operational Oversight Responsibilities

• Provide operational leadership and set clear expectations for short-term rentals and property care departments
• Partner with senior leadership to define annual and long-term operational priorities, performance targets, and improvement initiatives
• Track progress toward operational goals and coordinate across departments to resolve challenges affecting performance

Operational Performance, Processes, and Resource Management Responsibilities

• Direct daily operations and performance of the short-term rentals and property care divisions, ensuring property condition, service standards, and efficiency
• Oversee key functions, including vendor relationships, purchasing, inventory, development and implementation of operational standards and procedures
• Manage contract preparation and execution for new owners
• Lead onboarding process of newly acquired properties, coordinating internal teams and vendors to ensure booking and operational readiness
• Develop, implement, and regularly evaluate procedures and systems to improve efficiency, service delivery, and consistency
• Establish and monitor key performance indicators; take corrective action when performance falls below expectations
• Identify recurring inefficiencies and service gaps, implement measurable solutions, and evaluate effectiveness
• Partner with senior leadership on operating budgets, staffing plans, and resource allocations
• Monitor expenses against budget, investigate significant variances, and develop corrective strategiesEvaluate vendors and resources used to find cost savings without compromising guest experience or operational standards
• Ensure departments comply with company policies, procedures, service standards, and applicable regulations, and address any gaps.
• Perform other related duties as assigned.

Essential Job Requirements

• Education:4-year college degree or equivalent experience in a related field is required.
• Experience:Proven ability to plan and manage the operational processes for maximum efficiency and productivity in the hospitality industry.
• Required Skills:
  • Excellent written and verbal communication skills.
  • Exceptional organizational and time management abilities.
  • Strong problem-solving skills with the ability to multitask effectively.
  • Keen attention to detail and ability to work independently with minimal supervision.
  • Professional demeanor, appearance, and conduct.
  • Customer service experience in the hospitality industry.
  • Capability to work cohesively with co-workers in a fast-paced team environment across different departments.
• Preferred Skills: Top-level hospitality industry knowledge, excellent communication skills, politeness, patience, knowledge of property management software.
• Physical Requirements:Ability to ascend and descend stairs, and lift, carry, push, or pull up to 20 pounds.

Benefits

Alpine Lodging benefits package includes wellness benefits, PTO, medical, vision, dental, accident insurance, and a ski pass.