Senior Director of SCADcares

Savannah College of Art and Design; Savannah (GA); On-site; USD 120,000 - 170,000; Full time

Job summary

Savannah College of Art and Design seeks a Senior Director for SCADcares, the university’s hub for residence life and housing. You will lead hospitality, connect students and families with resources, and guide outreach strategies to increase belonging, affinity, success, and retention.

Your scope includes supervising concierge staff, managing CRM systems, and creating training programs. You will collaborate with SCAD leadership across departments and occasionally host workshops to boost student

Qualifications

• Bachelor’s degree in a related field or higher education administration, student affairs, or organizational leadership.
• Seven+ years in higher education, student success, or hospitality roles with leadership experience.
• Experience leading complex programs or service operations and building cross-department collaboration.
• Experience developing strategies for student success, engagement, and outreach.
• Onboarding, training, and professional development of staff and peers.

Responsibilities

• Oversee daily concierge staff and student peer guides.
• Manage Salesforce or related CRM to track outreach.
• Develop training materials and provide ongoing staff support.
• Provide staff with reports for proactive outreach and productivity tracking.
• Develop and present reports to leadership, with weekly/quarterly updates.

Skills

Leadership

Communication

Relationship-building

Project management

Organizational skills

Education

Bachelor’s degree

Master’s degree

Tools

Salesforce

CRM systems

Job description

As a senior director of SCADcares, a branch of SCADhome — the university's hub for residence life and housing — you will provide exceptional hospitality, connect students and families with university resources, and lead intentional, proactive outreach strategies to strengthen student belonging, affinity, success, and retention.

To support the department, you’ll:

• Oversee day-to-day responsibilities of concierge staff and student peer guides
• Manage Salesforce or a related CRM to track outreach
• Develop training and materials, and provide ongoing training and support to keep staff and peer guides up to date on all SCAD events and resources
• Provides staff/peer guides with reports for proactive outreach
• Develops reports to track productivity and provides weekly/quarterly updates to the direct supervisor

As a senior director, you’ll:

• Develop specific goals and outcomes and assess the results
• Meet with leadership and directors across SCAD and partner with relevant university departments to prepare fact sheets
• Escalate issues to management as needed;
• Partner with executive and university social media to identify affinity opportunities
• Occasionally lead workshops on various topics to support student engagement and participation

Strong candidates demonstrate:

• Exceptional leadership, communication, relationship-building, project management, and organizational skills
• An ability to use data, assessments, and key performance indicators to evaluate effectiveness and inform strategic decision-making
• Commitment to exceptional hospitality and service excellence

Minimum qualifications:

• Bachelor’s degree in higher education administration, student affairs, education, organizational leadership, hospitality management, public administration, nonprofit administration, business administration, or a related field
• At least seven years of progressively responsible professional experience in higher education, student success, student affairs, hospitality, guest services, customer experience, case management, enrollment management, or a related field
• Significant experience leading complex programs or service operations, developing strategy, supervising and developing teams, implementing organizational change, and collaborating across departments
• Experience developing strategies for student success, retention, engagement, outreach, hospitality, guest experience, or service excellence
• Experience with employee onboarding, training, coaching, and professional development

Preferred qualifications:

• Master’s degree
• Experience in higher education or in a high-touch hospitality environment, such as hotels, resorts, luxury hospitality, guest services, or other concierge-focused operations
• Experience with CRM, case management, student information, customer relationship management, or service management systems

Certificates, licenses, and registrations:

• Valid driver's license

Travel required:

• 20–40%

Work hours:The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.

ADA tag:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.