Director of Operations

Associations, Inc.; Miami (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operations Director to lead a dedicated team in enhancing client and employee retention. This role involves overseeing a portfolio of accounts, implementing efficient processes, and collaborating with various departments to ensure exceptional service delivery. The ideal candidate will have significant experience in Community Association Management, coupled with strong training and financial acumen. If you are a proactive leader with a passion for community service, this is a fantastic opportunity to make a meaningful impact.

Qualifications

• 8+ years in Community Association Management required.
• Experience in training employees is essential.

Responsibilities

• Oversee operations staff to resolve client issues.
• Implement processes and systems for branch initiatives.

Skills

Community Association Management

Employee Training

Business Math

Financial Acumen

Microsoft Office (Word, Excel, Outlook)

Professional Communication Skills

Problem-Solving Abilities

Time Management

Education

Florida CAM License

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Operations Directorhelpslead the team to ensure employee and client retention and growth. The Operations Director oversees accounts in the assigned portfolio and assists inimplementing processes, procedures, and systems associated with branch initiatives and company-wide business processes.Under the guidance of the Branch President,this role will direct operations staff to research and resolve client issues and interact with other departments in the pursuit of client services while supporting the management team.

• FL CAM License required
• Ability to train required
• 3+ years of management/supervisory experience required
• 8+ years of Community Association experience and Portfolio Management experience preferred

• Knowledge ofBusiness Mathat a proficient level
• Strong Financial Acumen
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level
• Professional communication skills (phone, interpersonal, written, verbal, etc.)

• Self-motivated, proactive, detail oriented and a team player
• Initiative and problem-solving abilities
• Confidentiality and discretion in the performance of all duties and responsibilities
• Time management and time critical prioritization skills

Requirements

Experience:

• Community Association Management: 8+ years (Required)
• Training Employees (Required)

License/Certification:

• Florida CAM License (Required)

Willingness To Travel:

• 50% (Preferred)

Work Location:

• Multiple locations

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.