Director of Operations

Protouch Staffing; Metairie (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Strong overall benefits package

Training and professional development

Ongoing product and industry education

Team oriented luxury retail环境

Job summary

Protouch Staffing seeks a Senior Luxury Client Advisor to deliver a premium shopping experience, build a personal clientele, and drive sales through expert product knowledge and personalized service.

You will cultivate long-term relationships, meet sales goals, and represent the brand with discretion and professionalism across client-facing activities and events in-store and within the local luxury community.

Qualifications

• Customer-facing sales experience in luxury or premium environments.
• Ability to build and maintain a personal book of business.
• Strong prospecting, networking, referrals, and clienteling experience.
• Proven track record of meeting or exceeding sales goals.
• Excellent communication, follow-up, and relationship management.
• Professional, polished, discreet presence with high-value products.
• Ability to learn product details, communicate value.
• Comfort with CRM and sales tracking systems.

Responsibilities

• Deliver a personalized luxury customer experience through professional service attention to detail and consistent follow up.
• Develop expand and maintain a personal clientele through networking referrals community involvement and proactive outreach.
• Build long term relationships with existing customers while identifying and developing new business opportunities.
• Achieve individual sales and gross margin goals while contributing to overall store performance.
• Engage customers throughout the sales process and convert opportunities into sales.
• Develop knowledge of diamonds gemstones fine jewelry watches luxury brands repairs custom work and pricing.
• Maintain current knowledge of products brands services and industry developments.
• Follow established luxury sales service security and operational procedures.
• Represent the company professionally within the community and during customer facing activities.
• Maintain accurate customer sales transaction and inventory information.
• Assist with merchandising inventory showroom presentation and operational activities.
• Participate in training meetings credentialing and professional development.
• Work collaboratively with sales professionals management merchandising and other internal teams.

Skills

Customer facing sales experience

Book of business

Prospecting & networking

Sales goals achievement

Communication & relationship mgmt

Discreet professional presence

CRM & sales tracking

Teamwork & collaboration

Job description

Job Post Summary

Customer facing luxury sales professional responsible for creating an exceptional client experience, developing and expanding a personal clientele, generating new business, achieving individual sales goals, and building long term client relationships through personalized service and proactive follow up.

The role requires strong communication, professionalism, discretion, product knowledge, relationship building, networking, and the ability to represent a luxury brand at a high professional standard.

Job Title

Senior Luxury Client Advisor

Job Roles And Responsibilities

• Deliver a personalized luxury customer experience through professional service attention to detail and consistent follow up
• Develop expand and maintain a personal clientele through networking referrals community involvement and proactive outreach
• Build long term relationships with existing customers while identifying and developing new business opportunities
• Achieve individual sales and gross margin goals while contributing to overall store performance
• Engage customers throughout the sales process and convert opportunities into sales
• Develop knowledge of diamonds gemstones fine jewelry watches luxury brands repairs custom work and pricing
• Maintain current knowledge of products brands services and industry developments
• Follow established luxury sales service security and operational procedures
• Represent the company professionally within the community and during customer facing activities
• Maintain accurate customer sales transaction and inventory information
• Assist with merchandising inventory showroom presentation and operational activities
• Participate in training meetings credentialing and professional development
• Work collaboratively with sales professionals management merchandising and other internal teams

Qualifications And Certifications

• Several years of customer facing sales experience preferably in luxury retail jewelry watches fine jewelry high end fashion automotive real estate or another relationship driven premium sales environment
• Demonstrated ability to build and maintain a personal book of business
• Strong prospecting networking referral generation and clienteling experience
• Proven experience meeting or exceeding individual sales goals
• Strong communication follow up and relationship management skills
• Professional polished and discreet customer facing presence
• Ability to learn detailed product information and communicate product value confidently
• Ability to work with high value products and maintain strong attention to detail
• Willingness to learn diamonds gemstones watches jewelry repairs custom work brands and pricing
• Strong teamwork and collaboration skills
• Comfort with CRM and sales tracking systems

Benefits

• Medical benefits
• Strong overall benefits package
• Training and professional development
• Ongoing product and industry education
• Team oriented luxury retail environment