Director of Operations

EASY DOES IT INC; Leesport (Berks County); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Competitive salary

Job summary

Easy Does It, Inc. (EDI) seeks a Director of Operations to lead its licensed recovery house in Bern Township, Berks County, PA.

You will oversee daily operations, ensure quality programming, and report to the Executive Director while maintaining compliance with standards and regulations. This salaried role includes generous benefits and involves coordinating with the Quality Committee and partners.

Qualifications

• Bachelor’s degree required (Masters preferred) in human services, counseling, social work, or related field.
• Minimum five years’ experience in substance use disorders housing or treatment.
• At least three years in supervisory/management roles.
• If recovering from substance use disorder, minimum five years of continuous recovery and active engagement in a pathway of recovery.

Responsibilities

• Oversee daily operations of EDI’s licensed recovery house and transportation.
• Oversee delivery of certified recovery support services.
• Recruit, train, evaluate, and retain frontline staff; be available on-call for critical incidents and emergencies.
• Develop, implement, monitor, and evaluate client programming.
• Make decisions on client reengagement contracts, referrals to other services and levels of care, and discharges.
• Report, investigate, and resolve critical incidents internally and to external partners.
• Develop, implement, and enforce organizational policies and procedures.
• Attend and assist all major programs and recovery community events.
• Perform other duties as assigned by the Executive Director.

Skills

Substance use disorders knowledge

Healthcare operations

Staff supervision

Regulatory compliance

Program development

Data analysis

Education

Bachelor’s degree

Master’s degree preferred

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Competitive salary

Easy Does It, Inc. (EDI) is dedicated to improving the quality of life of individuals recovering from the effects of substance use disorder. You will lead EDI’s experienced team of certified recovery specialists and house managers to oversee client programming and daily operations of EDI’s licensed recovery house in Bern Township, Berks County, PA.

As a member of EDI’s Quality Committee, the Director of Operations is responsible for improving client outcomes and ensuring that programs and facilities operate effectively to promote a healthy atmosphere of recovery. Reporting to the Executive Director, work is performed with considerable independence and in accordance with established standards, regulations, policies, and procedures. The Director of Operations is a salaried position with generous benefits. The pay range is $70,000 to $80,000 annually.

Essential Duties

1. Oversee daily operations of EDI’s licensed recovery house and transportation.
2. Oversee delivery of certified recovery support services.
3. Recruit, train, evaluate, and retain frontline staff; be available on-call for critical incidents and emergencies.
4. Develop, implement, monitor, and evaluate client programming.
5. Make decisions on client reengagement contracts, referrals to other services and levels of care, and discharges.
6. Report, investigate, and resolve critical incidents internally and to external partners.
7. Develop, implement, and enforce organizational policies and procedures.
8. Attend and assist all major programs and recovery community events.
9. Perform other duties as assigned by the Executive Director.

Required Knowledge, Skills, and Abilities

1. Knowledge of substance use disorders, treatment modalities, the continuum of care in Pennsylvania, and recovery support services.
2. Knowledge of many pathways of recovery, including 12-step fellowships, other mutual aid groups, and medication assisted treatment.
3. Knowledge of homelessness, HUD housing programs, and licensed recovery housing.
4. Knowledge of mental health diagnoses, treatment, and recovery services.
5. Excellent professional judgment, communication, organizational, time management, problem solving, and conflict resolution skills.
6. Strong computer skills, especially MS Office products and comfortability with using electronic medical records.
7. Ability to effectively recruit, retain, and supervise frontline staff, including training, coaching, professional development, performing staff evaluations, and issuing corrective action.
8. Ability to establish and maintain effective working relationships and healthy boundaries with clients, staff, other professionals, organizations, and the general public.
9. Ability to interpret data, identify trends, evaluate outcomes, and recommend strategies and/or changes to programming, staffing, and organizational structure.
10. Self-directed, reliable, motivated, and able to prioritize and balance competing demands.

Required Education and Experience

1. Bachelor’s degree required (Masters preferred) in human services, counseling, social work, or related field.
2. Minimum of five years’ experience working in the field of substance use disorders, such as residential treatment or recovery housing. 3. Minimum of three ears’ experience in supervisory/management roles in the field of substance use disorders.
3. If recovering from a substance use disorder, a minimum of five years of continuous recovery and must be actively engaged in a pathway of recovery.
4. If recovering from a mental health diagnosis, must be actively engaged in a pathway of recovery and/or under the care of a medical professional.