Director of Operations

Dexian; Greensboro (NC); On-site; USD 125,000 - 150,000; Full time

Job summary

A leading IT services provider is seeking a Director of Operations to oversee production, logistics, and customer service. The ideal candidate will have a bachelor's degree and several years of progressive operations management experience. Responsibilities include developing operational strategies, managing budgets, and mentoring a high-performing team. This role offers a competitive salary and the chance to drive growth in the organization.

Qualifications

• Several years of progressive experience in operations management.
• Significant experience in a high-level leadership role.

Responsibilities

• Oversee production, logistics, installation, and customer service.
• Develop and execute operational strategies.
• Manage budgeting and financial planning.
• Establish KPIs to measure efficiency.
• Identify and implement process improvements.
• Mentor and develop high-performing operations team.
• Partner with executive leadership for project execution.
• Ensure compliance with safety standards.

Skills

Strategic planning

Leadership

Budget management

Communication

Problem solving

Education

Bachelor's degree in business administration or operations management

Job description

Director of Operations

Location: Dexian Greensboro--Winston-Salem--High Point Area

Base pay range: $125,000.00/yr - $150,000.00/yr

Overview

Director of Operations oversees and directs all operational aspects of the business, including production, logistics, installation, and customer service, to achieve strategic goals and drive growth. The role requires strong leadership, strategic planning, financial acumen, and excellent problem-solving and communication skills to align operations with the company’s overall vision.

Key Responsibilities

• Strategic Leadership: Develop and execute operational strategies that align with company goals and support business growth in the display industry.
• Operational Oversight: Manage and lead all operational departments, such as production, logistics, warehousing, and installation & dismantle (I&D), ensuring seamless execution of projects and initiatives.
• Financial Management: Oversee budgeting, cost control, and financial planning for all operational functions to maximize return on investment and profitability.
• Performance Management: Establish and monitor KPIs to measure efficiency, quality, and timelines, using data to drive continuous improvement.
• Process Improvement: Identify and implement process improvements to streamline workflows, reduce costs, and enhance overall operational efficiency.
• Team Leadership & Development: Mentor, develop, and lead a high-performing operations team, fostering a culture of accountability, continuous improvement, and excellence.
• Cross-functional Collaboration: Partner with executive leadership, sales, marketing, and client services to ensure seamless project execution and strategic alignment.
• Compliance & Quality Assurance: Ensure operations comply with safety standards, labor regulations, and industry best practices, maintaining consistent quality and standards.
• Vendor & Client Management: Manage vendor relationships, negotiate key operational contracts, and maintain strong relationships with key internal and external stakeholders.

Essential Qualifications

• Education: A bachelor’s degree in business administration, operations management, or a related field is typically required.
• Experience: Several years of progressive experience in operations management, with significant experience in a high-level leadership role.
• Skills: Exceptional leadership, strategic planning, budget and project management, communication, and problem-solving skills.

Equal Employment Opportunity

Dexian is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, or any other characteristic protected by law. Dexian will consider qualified applicants with criminal histories in a manner consistent with applicable law. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 888.838.1020.

Job Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Administrative
• Industries: IT Services and IT Consulting