Director of Operations

Indenovo Global Search & Selection; New Jersey; On-site; USD 140,000 - 190,000; Full time

Job summary

Indenovo Global Search & Selection is seeking a Director of Operations in New Jersey to lead daily operations and drive business growth across the region. You will build and guide an operations team, coordinate patient onboarding, scheduling, and insurance processes, and partner with Clinical leadership to ensure seamless service delivery.

The role requires hands-on leadership, independent problem-solving, and strong collaboration with Talent Acquisition and support functions to expand services

Qualifications

• Two+ years of experience leading and managing a team.
• Experience building or expanding an operation, program, or function.
• Proven ability to improve processes and deliver measurable results.
• Ability to manage competing priorities with strong organization and follow-through.
• Effective communication across operational and leadership teams.
• Translate business goals into clear action plans and drive execution.

Responsibilities

• Establish workflows, team responsibilities, and procedures aligned with policies and state requirements.
• Lead onboarding and address barriers to start of services for families.
• Oversee scheduling and service utilization, align therapist availability with hours.
• Coordinate insurance processes including authorizations and eligibility verification.
• Develop and mentor the operations team with coaching and accountability.
• Collaborate with Talent Acquisition on hiring plans and recruitment events.
• Support growth plans with local marketing and readiness for expansion.
• Maintain CRM accuracy on patient status and onboarding progress.
• Monitor timelines and utilization; identify issues and implement solutions.
• Foster collaboration with Clinical leadership and cross-functional partners.

Skills

Team leadership

Operations planning

Process improvement

Project management

Cross-functional collaboration

Communication

Education

Bachelor's degree or higher

Job description

Our client provides Applied Behavior Analysis services to children with autism and their families. Its clinical and support teams work together to help children build skills and make meaningful progress.

Position Overview

The Director of Operations leads daily operations and business growth across an assigned state or region. This role is responsible for building and leading an operations team, coordinating the processes that help patients begin and maintain services, and aligning staffing and scheduling with patient needs.

This is a hands‑on leadership role requiring independent problem‑solving, strong follow‑through, and close partnership with Clinical leadership, Talent Acquisition, and other support functions.

Key Responsibilities

• Establish clear workflows, team responsibilities, and operating procedures that align with company policies and applicable state requirements.
• Lead patient onboarding activities, resolve operational barriers, and keep families informed as they progress toward the start of services.
• Oversee scheduling and service utilization by aligning therapist availability with authorized patient hours, managing cancellations, and addressing gaps that disrupt care.
• Coordinate insurance‑related processes, including the timely submission and tracking of authorization requests, verification of insurance eligibility, and follow‑up on outstanding items.
• Build, lead, and develop the operations team through clear expectations, coaching, performance management, and accountability for results.
• Partner with Talent Acquisition to communicate hiring needs and priorities, support recruiting events and outreach efforts, and align hiring plans with patient demand.
• Develop and execute state or regional growth plans, including support for local marketing, community outreach, and operational readiness for expansion.
• Ensure the CRM contains accurate, current information related to patient status, onboarding progress, authorizations, and scheduling.
• Monitor onboarding timelines, service utilization, cancellations, staffing gaps, and other operational indicators; identify issues and implement practical solutions with the appropriate teams.
• Build strong working relationships with Clinical leadership and cross‑functional partners to support consistent service delivery and growth.
• Perform other duties related to the role as assigned.

Required Qualifications

• At least two years of experience leading and managing a team.
• Demonstrated success building or expanding an operation, program, or business function.
• Experience improving processes, resolving operational challenges, and delivering measurable results.
• Ability to independently manage competing priorities with strong organization and follow‑through.
• Effective communication and relationship‑building skills across operational teams and leadership levels.
• Ability to translate business goals into clear action plans and hold teams accountable for execution.

Preferred Qualifications

• Bachelor’s degree or higher.
• Experience in ABA, healthcare, or another service environment involving patient scheduling and insurance authorizations.
• Experience supporting growth across multiple locations or a geographic territory.