Director of Program Operations – Addiction Treatment

Regard Healthcare; Cummington (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Regard Healthcare is seeking a Director of Program Operations to lead daily operations across residential, outpatient, and intensive outpatient treatment services in Massachusetts. The role emphasizes regulatory compliance, high-quality patient care, and staff performance under ASAM criteria and Joint Commission standards.

The ideal candidate will have a Master’s in a clinical field, licensure in-state (LPC/LCSW or equivalent), and 5+ years in SUD treatment with 3+ years in leadership, program

Qualifications

• Master's degree in Counseling, Social Work, Psychology, Nursing, or a related clinical field.
• Active LPC, LCSW, or equivalent professional license valid in the state where services are provided.
• Minimum of 5 years of experience in substance use disorder treatment.
• At least 3 years of leadership, supervisory, or program management experience.
• Strong understanding of addiction treatment programs, ASAM Criteria, and regulatory compliance.
• Experience managing staff, program operations, budgets, and quality improvement initiatives.
• Strong leadership, communication, organizational, and problem-solving skills.
• CPR/First Aid certification.
• Doctoral degree in a related clinical field (preferred).
• CADC or equivalent certification (preferred).
• Experience overseeing multiple levels of care (residential, IOP, outpatient) (preferred).
• Experience with Joint Commission accreditation and program development (preferred).

Responsibilities

• Oversee daily program operations across residential, outpatient, and intensive outpatient treatment services.
• Provide leadership, guidance, and accountability to program staff while promoting a positive and collaborative work environment.
• Partner with the Clinical Director, Medical Director, and executive leadership to ensure effective program operations and high-quality patient care.
• Ensure programs maintain compliance with ASAM Criteria, Joint Commission standards, HIPAA, 42 CFR Part 2, and applicable state and federal regulations.
• Oversee staffing, scheduling, program budgets, and resource allocation.
• Monitor program performance, patient outcomes, and quality improvement initiatives.
• Support the development and implementation of operational policies, procedures, and treatment program standards.
• Conduct program audits, identify areas for improvement, and implement corrective action plans.
• Ensure accurate documentation, incident reporting, and adherence to organizational policies.
• Lead staff meetings, support employee development, and promote accountability across departments.
• Maintain relationships with community partners, referral sources, and regulatory agencies.
• Promote a safe, supportive, trauma-informed environment for patients and staff.

Skills

Experience in SUD treatment

Leadership experience

ASAM Criteria knowledge

Regulatory compliance

Budget management

Staff management

Communication

Problem-solving

Education

Master's degree in Counseling, Social Work, Psychology, Nursing, or related clinical field

Active LPC, LCSW, or equivalent license valid in the state

CPR/First Aid certification

Tools

CPR/First Aid certification

Job description

Director of Program Operations – Addiction Treatment

Job Type: Full-Time | Exempt

Work Location: On-Site

About the Opportunity

We are seeking an experienced and motivated Director of Program Operations to oversee daily operations and support the delivery of high-quality substance use disorder (SUD) treatment services.

This is an excellent opportunity for a strong leader who is passionate about addiction treatment, developing high-performing teams, and making a meaningful impact on patient care.

The Director of Program Operations will oversee program operations across outpatient, intensive outpatient (IOP), and residential treatment services, ensuring regulatory compliance, operational efficiency, and positive patient outcomes. The ideal candidate brings a combination of behavioral health experience, operational leadership, and a strong understanding of substance use disorder treatment programs.

Key Responsibilities

• Oversee daily program operations across residential, outpatient, and intensive outpatient treatment services.
• Provide leadership, guidance, and accountability to program staff while promoting a positive and collaborative work environment.
• Partner with the Clinical Director, Medical Director, and executive leadership to ensure effective program operations and high-quality patient care.
• Ensure programs maintain compliance with ASAM Criteria, Joint Commission standards, HIPAA, 42 CFR Part 2, and applicable state and federal regulations.
• Oversee staffing, scheduling, program budgets, and resource allocation.
• Monitor program performance, patient outcomes, and quality improvement initiatives.
• Support the development and implementation of operational policies, procedures, and treatment program standards.
• Conduct program audits, identify areas for improvement, and implement corrective action plans.
• Ensure accurate documentation, incident reporting, and adherence to organizational policies.
• Lead staff meetings, support employee development, and promote accountability across departments.
• Maintain relationships with community partners, referral sources, and regulatory agencies.
• Promote a safe, supportive, trauma-informed environment for patients and staff.

Qualifications

Required:

• Master's degree in Counseling, Social Work, Psychology, Nursing, or a related clinical field.
• Active LPC, LCSW, or equivalent professional license valid in the state where services are provided.
• Minimum of 5 years of experience in substance use disorder treatment.
• At least 3 years of leadership, supervisory, or program management experience.
• Strong understanding of addiction treatment programs, ASAM Criteria, and regulatory compliance.
• Experience managing staff, program operations, budgets, and quality improvement initiatives.
• Strong leadership, communication, organizational, and problem-solving skills.
• CPR/First Aid certification.

Preferred:

• Doctoral degree in a related clinical field.
• Certified Alcohol and Drug Counselor (CADC) or equivalent certification.
• Experience overseeing multiple levels of care, including residential, IOP, and outpatient treatment.
• Experience with Joint Commission accreditation and program development.

What We're Looking For

We are looking for a hands-on leader who can effectively manage day-to-day program operations while maintaining high standards of patient care, compliance, and staff performance.

The ideal candidate is organized, adaptable, and comfortable working in a fast-paced behavioral health environment. This individual should have a strong understanding of addiction treatment operations and the ability to collaborate with clinical and executive leadership to drive program success.

Why Join Our Team?

This is an opportunity to take on a meaningful leadership role within the behavioral health and addiction treatment field. You'll have the ability to strengthen program operations, support staff development, improve patient outcomes, and make a lasting impact on individuals seeking recovery.

We are an Equal Opportunity Employer and are committed to maintaining a diverse and inclusive workplace.