Director of Operations

Discovery Summerlin Management; Coeur d'Alene (ID); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Discovery Land Company seeks a Director of Operations for Gozzer Ranch in Idaho. This senior leader coordinates day-to-day execution across Club departments, partnering with the General Manager to align people, resources, and standards to deliver exceptional experiences for members, guests, homeowners, and employees.

Reporting to the General Manager, you will lead department leaders, set schedules, monitor performance, and drive development while upholding the club’s values and annual budgets.

Responsabilités

• Lead and oversee department managers to ensure aligned execution across all operating areas.
• Set and communicate employee schedules for proper coverage across clubs and events.
• Monitor service performance and coach teams to uphold standards.
• Identify operational challenges and implement practical, scalable solutions across departments.
• Partner with General Manager and HR on talent development and seasonal staffing.

Description du poste

The Director of Operations is a senior operational leader responsible for coordinating the day-to-day execution of the Gozzer Ranch experience across Club departments and supporting functions. In partnership with the General Manager, the Director of Operations works collaboratively with department leaders and teams to align people, resources, communication, and operating standards. The role translates Club priorities into consistent execution, supports financial and operational performance, and helps deliver exceptional experiences for members, guests, homeowners, and employees. The Director of Operations operates within the authority and priorities established by the General Manager and Discovery Land Company.

Discovery Land Company creates one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. Through these environments, Clubs foster relationships, share unforgettable and life-changing experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude in all forms.

At Gozzer Ranch, we believe that meeting the mission stated above is a promise we get to deliver on every day. Our employees use their personal talent, passion, and resources to meaningfully engage with diverse cultures and communities and help create a viable and fun world for future generations. We do this by operating from our company's unwavering values, learning, growing, and adjusting as we go.

As the Director of Operations for Gozzer Ranch, you will help create the Gozzer Ranch experience. You may be asked to perform tasks outside your key areas of responsibility based on business needs. In all aspects of the role, we expect passion and behavior that embody our company values:

PEOPLE ARE OUR PRIORITY

WE RESPECT PEOPLE, PLACES, AND CULTURES

WE DO THE RIGHT THING

WE BELIEVE IN HAVING FUN

Key Area #1: Leadership

Lead and oversee employee performance, setting clear expectations and modeling consistent behavior and communication.

Conduct regular team meetings to align priorities, operational plans, and upcoming events. Partner with the General Manager to ensure coordinated planning and execution.

Prepare and communicate employee schedules to ensure appropriate coverage across assigned operational areas.

Build an engaged, accountable team through daily coaching, training, and development. Establish a sense of urgency while supporting managers and line staff in consistently delivering service standards.

Provide fair opportunities for growth and development, identifying and developing internal talent to support individual and organizational success.

Communicate property updates, the events calendar, and company initiatives clearly and consistently to employees.

Recognize employee contributions and partner with Human Resources and department leaders on seasonal recruiting and retention efforts.

Identify operational challenges and develop practical, consistent systems and solutions across departments.

Partner with the General Manager and Human Resources on employee reviews, providing timely feedback that supports employee development and a positive Club culture.

Direct, control, and organize the set up, training, service procedures, and TEI interface in line with department goals and budgets for various departments.

Tour the property regularly and communicate immediate and long-term maintenance needs to the Facilities team.

Review safety, security, and incident reports as needed; partner with the appropriate leaders to address trends, concerns, and opportunities for improvement.

Key Area #2: Service

Reinforce service expectations through training, manuals, memos, pre- and post-shift meetings, and ongoing coaching and development.

Coordinate with Club managers and departments to share event details, member preferences, and operational information needed for a seamless member experience.

Monitor service performance and partner with department leaders to provide coaching and seasonal performance feedback.

Prepare and communicate managers' schedules to provide adequate coverage most effectively for all department operations to meet and exceed the needs of Club calendar, members, and guests.

Lead service and operations meetings to review priorities, address challenges, and confirm follow-through on solutions.

Promote an engaged, service-minded culture through visible leadership, consistent coaching, and clear expectations.

Ensure service is timely, accurate, and consistent by maintaining effective training, coaching, and accountability practices.

In the event of negative member feedback, you will be expected to communicate with the member. This will help resolve member issues and complaints, and will allow the Club to mitigate the same issue from recu