Director of Operations

Uncommon Elite; City of White Plains (NY); On-site; USD 158,000 - 193,000; Full time

Job summary

Uncommon Elite in Congers, NY seeks a Director of Operations to lead day-to-day operations for a growing communications infrastructure and technical services firm. You will oversee field operations, service delivery, scheduling, and technical teams to ensure reliable execution.

The ideal leader brings structure, accountability, and operational discipline, with a hands-on, solutions-oriented style. Military leadership is highly valued, though cross-industry expertise will be considered in a

Qualifications

• Proven leadership experience in military operations, business operations, field services, or another execution-focused environment.
• Demonstrated ability to lead teams, develop people, and drive accountability.
• Strong organizational skills with the ability to manage multiple priorities and competing demands.
• Experience improving processes, building systems, and leading organizational change.
• Comfortable operating in a fast-paced, growing business where structure and processes are evolving.
• Strong communication skills and a hands-on, solutions-oriented leadership style.

Responsibilities

• Lead daily operations across field service, installations, maintenance, repairs, and customer support.
• Manage and develop supervisors, technicians, and operational personnel.
• Establish clear processes, performance expectations, and accountability across teams.
• Oversee scheduling, dispatch, resource allocation, and workforce planning.
• Coordinate across sales, engineering, inventory, purchasing, and project teams to ensure efficient execution.
• Identify operational bottlenecks and implement improvements to increase efficiency, quality, and customer satisfaction.
• Manage operational escalations and ensure timely resolution of customer issues.
• Track key performance indicators, including productivity, response times, project completion, and resource utilization.
• Build scalable systems and processes to support continued company growth.
• Partner directly with executive leadership to translate business objectives into operational results.

Skills

Leadership

Team leadership

Organizational skills

Process improvement

Change management

Communication

Job description

Compensation: $175,000 Base Salary + Performance Bonus

Industry: Communications Infrastructure & Technical Services

Position Overview

We are seeking a Director of Operations to lead day-to-day operations for a growing communications and technical services organization in Congers, NY.

This individual will oversee field operations, service delivery, scheduling, technical teams, and operational execution. The ideal candidate is a strong leader who can bring structure, accountability, and operational discipline to a growing business.

We are prioritizing leadership ability, problem-solving, and operational execution over specific industry experience. Military leadership experience is highly valued.

Key Responsibilities

• Lead daily operations across field service, installations, maintenance, repairs, and customer support.
• Manage and develop supervisors, technicians, and operational personnel.
• Establish clear processes, performance expectations, and accountability across teams.
• Oversee scheduling, dispatch, resource allocation, and workforce planning.
• Coordinate across sales, engineering, inventory, purchasing, and project teams to ensure efficient execution.
• Identify operational bottlenecks and implement improvements to increase efficiency, quality, and customer satisfaction.
• Manage operational escalations and ensure timely resolution of customer issues.
• Track key performance indicators, including productivity, response times, project completion, and resource utilization.
• Build scalable systems and processes to support continued company growth.
• Partner directly with executive leadership to translate business objectives into operational results.

Ideal Candidate

• Proven leadership experience in military operations, business operations, field services, or another execution-focused environment.
• Demonstrated ability to lead teams, develop people, and drive accountability.
• Strong organizational skills with the ability to manage multiple priorities and competing demands.
• Experience improving processes, building systems, and leading organizational change.
• Comfortable operating in a fast-paced, growing business where structure and processes are evolving.
• Strong communication skills and a hands‑on, solutions‑oriented leadership style.
• Experience in telecommunications, technical services, infrastructure, or related industries is a plus, but not required.

What Success Looks Like

The Director of Operations will create a more organized, accountable, and scalable operation. Teams will have clear priorities, customers will receive consistent service, and leadership will have greater visibility into performance.

Success will be measured by improved operational efficiency, stronger team performance, reliable service delivery, and the organization's ability to support continued growth.

• Bonus: Performance-based bonus
• Opportunity: Lead a critical operational function within a growing organization with significant opportunity for long-term impact.