Director of Operations

Alpha Aesthetics Partners; Chicago (IL); Hybrid; USD 80,000 - 120,000; Full time

Job summary

A leading MedSpa organization in the Eastern United States is seeking a Director of Operations to oversee daily operations across multiple locations. The ideal candidate possesses multi-unit management experience in the healthcare field and excels in driving revenue growth while ensuring high patient satisfaction. Responsibilities include implementing operational strategies, managing budgets, and promoting a culture of excellence among staff. The role requires regional travel (50% to 75%) and offers the opportunity to lead in a dynamic environment.

Qualifications

• 3 to 5 years of multi-unit management experience in the MedSpa or healthcare industry.
• Strong background in healthcare operations and multi-unit management.
• Proficient in technical tools for business management.

Responsibilities

• Oversee daily operations of multiple MedSpa locations.
• Implement operational strategies and enhance productivity.
• Recruit and develop MedSpa managers and support staff.
• Ensure exceptional patient service across all locations.
• Manage budgets and analyze financial performance.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Financial acumen

Education

Bachelor's degree in business administration or Healthcare Management

MBA or advanced degree/qualification

Tools

Business management software

CRM systems

Microsoft Office Suite

Job description

Location: Northeast/Midwest (Chicago, Dallas, Boston, New York, Denver, Charlotte)

Reports To: Chief Operations Officer (COO)

Company Overview

Alpha Aesthetics Partners is partnering with the top med spas and aesthetics practices in the country. Alpha is advancing medical aesthetics through best-in-class training and support, driving expert knowledge sharing and commensurate growth through all of our partner practices. Alpha also provides top-notch support for administrative functions such as marketing, finance, and procurement, which allows providers to focus their time on more impactful patient care and growth strategies and reduces demands on office staff. Alpha is backed by Thurston Group, a private equity firm focused on investments in healthcare and business services companies with unparalleled success and numerous industry-leading exits. They are noted for their investment approach focused on growth and quality, underscored by the philosophy of partnering with the right people and advancing businesses the right way. The firm invests in a broad range of middle-market healthcare platforms. For more information, please visit www.thurstongroup.com.

Position Summary

We are seeking an experienced and dynamic Director of Operations to oversee and lead the daily operations of multiple MedSpa locations in the Eastern United States. The ideal candidate will bring a strong background in multi-unit management, healthcare operations, and a passion for the MedSpa industry. This role will be responsible for ensuring efficient operations, driving revenue growth, optimizing processes, and providing superior patient experience across all locations. The Director of Operations will collaborate closely with clinical, administrative, and sales teams to ensure adherence to best practices and industry standards.

Job Responsibilities

• Operational Leadership:
• Oversee day-to-day operations of multiple MedSpa locations, ensuring compliance with company standards and regulatory requirements.
• Develop and implement operational strategies, policies, and procedures to enhance productivity, client satisfaction, and profitability.
• Work closely with location managers to monitor performance, provide guidance, and address operational challenges.
• Team Management & Development:
• Recruit, train, and manage MedSpa managers and support staff in collaboration with our Partner Clinicians, fostering a culture of high performance, continuous improvement, and patient-centered service.
• Conduct regular performance evaluations, provide constructive feedback, and implement development plans to support team growth.
• Promote a positive work environment and encourage open communication across teams. Providing acknowledgement, recognition and encouragement to all staff.
• Monitor budgets, manage expenses, and optimize revenue across all locations to meet financial targets.
• Analyze financial performance, identify areas for improvement, and implement strategies to achieve profitability goals.
• Prepare and present monthly financial and operational reports to senior leadership and clinical partners.
• Patient Experience & Service Quality:
• Establish and enforce quality control standards to ensure consistent, exceptional patient service across all locations.
• Develop initiatives to enhance patient engagement, satisfaction, and retention.
• Act as a point of escalation for patient concerns and resolve any operational issues impacting patient satisfaction.
• Collaborate with Director of Growth and marketing teams to develop and implement local and regional marketing campaigns.
• Identify market trends and opportunities to drive revenue growth and expand the patient base and new service offerings.
• Work with staff to ensure effective promotion of services, memberships, and packages.
• Regulatory Compliance & Risk Management:
• Ensure all MedSpa locations adhere to federal, state, and local regulations, including health and safety standards.
• Oversee compliance with licensing, certifications, and regulatory guidelines in all locations.
• Proactively identify and mitigate operational risks, including staff safety and patient

Skills and Qualifications

• Experience: Minimum of 3 to 5 years of multi-unit management experience in the MedSpa, healthcare, or spa industry.
• Education: Bachelor’s degree in business administration, Healthcare Management, or a related field; MBA or advanced degree/qualification preferred.
• Skills:
• Strong leadership, organizational, and problem-solving abilities.
• Excellent communication and interpersonal skills, with an ability to build and maintain strong team dynamics.
• Financial acumen with experience in budgeting, financial reporting, and revenue optimization.
• Familiarity with MedSpa services, aesthetics, and client service standards.
• Technical Skills: Proficiency in business management software, CRM systems, and Microsoft Office Suite.

Working Conditions

• Regional travel to MedSpa locations as needed. 50% to 75%
• Ability to work flexible hours to meet the needs of the business.