Head of Operations

Mackenzie Stuart; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

A healthcare recruitment agency is seeking a Head of Operations to lead a multi-site plastic surgery clinic network. You will optimize operational performance, develop strategies to drive growth, and ensure compliance with healthcare regulations. The ideal candidate has over 7 years of experience in healthcare operations, particularly in plastic surgery or aesthetic medicine. Strong leadership and financial skills are essential for this role which aims to enhance patient experience and operational efficiency.

Qualifications

• 7+ years of experience in healthcare operations, at least 3 in plastic surgery or aesthetic medicine.
• Proven success in managing multiple clinics and scaling operations.

Responsibilities

• Develop operational strategies to support clinic growth.
• Oversee daily operations and ensure quality across multiple sites.
• Implement KPIs to monitor performance and patient satisfaction.

Skills

Process optimization

Healthcare operations

Multi-site management

Financial acumen

Leadership

Communication

Education

Bachelor’s degree in Healthcare Administration or Business

Master’s preferred

Job description

We are seeking an experienced Head of Operations to lead and optimize the operational performance of our multi‑site plastic surgery clinic network. This role is critical for driving scalability, ensuring operational excellence, and delivering a world‑class patient experience. The ideal candidate will have a proven track record in healthcare operations, preferably within plastic surgery or aesthetic medicine, and a strong ability to design and implement processes that support growth.

Key Responsibilities

• Strategic Leadership:
• Develop and execute operational strategies to support clinic expansion and scalability.
• Align operational goals with overall business objectives and growth targets.
• Process Optimization:
• Identify inefficiencies and implement streamlined workflows across all sites.
• Standardize protocols for scheduling, patient intake, surgical coordination, and post‑op care.
• Multi‑Site Management:
• Oversee day‑to‑day operations across multiple clinics, ensuring consistency in quality and compliance.
• Implement KPIs and dashboards to monitor performance and patient satisfaction.
• Collaborate with finance to manage budgets, optimize cost structures, and improve profitability.
• Ensure efficient utilization of staff, equipment, and facilities.
• Compliance & Quality Assurance:
• Maintain adherence to healthcare regulations, accreditation standards, and safety protocols.
• Drive continuous improvement in patient care and operational excellence.
• Recruit, train, and mentor clinic managers and operational staff.
• Foster a culture of accountability, collaboration, and high performance.

Key Qualifications

• Experience:
• Minimum 7+ years in healthcare operations, with at least 3 years in plastic surgery or aesthetic medicine.
• Proven success in multi‑site management and scaling operations.
• Skills:
• Expertise in process optimization, workflow design, and operational efficiency.
• Strong financial acumen and ability to manage budgets effectively.
• Excellent leadership, communication, and problem‑solving skills.
• Education:
• Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred).

Key Qualities for Success

• Scalability Mindset: Ability to design systems that support rapid growth.
• Operational Excellence: Passion for optimizing processes and improving patient experience.
• Industry Knowledge: Deep understanding of plastic surgery operations and regulatory requirements.
• Data‑Driven: Comfortable using metrics and analytics to guide decisions.