Director of Operations

JM Test Systems, Inc.; Baton Rouge (LA); On-site; USD 140,000 - 220,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA with employer contribution

Paid time off and company holidays

Job summary

JM Test Systems, Inc. seeks a Director of Operations to unify and scale our network of locations.

You will restructure operations, integrate acquisitions, and drive profitability while strengthening customer satisfaction through smarter pricing and service offerings. You will partner with senior leaders to build scalable processes, improve turnaround times, and foster high-performing teams across the lab, rental floors, and field work.

Qualifications

• MBA or a similar advanced degree.
• Proven experience leading operations across multiple locations with accountability for P&L, EBITDA, and revenue results.
• Track record of standardizing and scaling a growing multi-location business, including integrating acquisitions.
• Strong business and financial insight with ability to use data and market trends to guide pricing, service offerings, and strategy.
• Proven ability to improve efficiency, turnaround times, and customer satisfaction through process and technology, and to develop talent and build engaged teams.
• Excellent communication and relationship-building skills with customers, leaders, and teams at every level.

Responsibilities

• Standardize operations across locations to create consistent processes, structures and standards.
• Integrate acquisitions by bringing people, processes, and systems into the JM Test Systems way of working.
• Drive EBITDA and revenue to plan across locations via pricing, expanded services, sales strategies and cost control.
• Grow market share through digital strategy, new segments, product category management, partnerships and brand visibility.
• Delight customers by improving satisfaction through surveys, faster turnaround, and prompt issue resolution.
• Make operations more efficient by streamlining processes, automating tasks, implementing technology and optimizing resources.
• Lead a safety-first culture with audits, inspections, and compliance with regulations.

Skills

Operations leadership

P&L management

Data-driven decision making

Pricing strategy

Team development

Multi-location management

Education

MBA or equivalent

Job description

AboutJM Test Systems

JM Test Systems provides calibration, test and mesurementequipment, and technical services across multiple business segments and servicelocations. We help customers in industrial, energy, manufacturing, and otherdemanding environments keep critical instruments accurate, compliant, and readyto perform.

JobSummary — The Opportunity

Our network of locations is where JM Test Systems deliversfor customers every day, in our labs, on our rental floors, and in the field.As we grow, both organically and through acquisitions, we're looking for a Director of Operations to bring our locations together into one consistent, scalable operation.

In this role, you will restructure and standardize how our growing locations operate, integrate newly acquired businesses, and build the foundation that lets us scale, all while driving profitability, revenue growth, turnaround times, safety, and customer satisfaction. You'll partner with our Chief Revenue Officer, Director of Marketing, and division managers to grow market share, sharpen pricing and service offerings, and bring in the processes and technology that help our teams work smarter.

You'll thrive here if you're a strategic, data-driven leader who develops strong teams, stays close to customers, and has built consistency and scale across a growing, multi-location business.

KeyResponsibilities & Outcomes

• Standardizefor scale. Restructure operations across our locations to create consistent processes, structures, and standards that support continued growth.
• Integrateacquisitions. Lead the operational integration of newly acquired businesses, bringing their people, processes, and systems into the JM TestSystems way of working.
• Drivefinancial performance. Deliver EBITDA and revenue to plan across all locations through smart pricing, expanded service offerings, sales strategies,and cost control.
• Growmarket share. Work with the CRO and Director of Marketing on digitalstrategy, new market segments, product category management, strategicpartnerships, and brand visibility.
• Delightcustomers. Improve customer satisfaction and loyalty through regularsurveys, feedback, faster turnaround, and prompt issue resolution.
• Makeoperations more efficient. Streamline processes, automate tasks, implementtechnology, and optimize resources to improve order fulfillment and calibrationand repair turnaround times.
• Lead asafety-first culture. Ensure every location meets safety programs, audits,and inspections, and stays compliant with industry regulations and companypolicies.
• Buildhigh-performing teams. Set clear goals, coach and develop leaders, recognize performance, and improve engagement and retention across the network.

WhatYou Bring

• Required: MBA or a similar advanced degree in business or a related field.
• Required: Proven experience leading operations across multiple locations, with accountability for P&L, EBITDA, and revenue results.
• Required: Track record of standardizing and scaling a growing multi-location business, including integrating acquisitions.
• Required: Strong business and financial insight, with the ability to use data and market trends to guide pricing, service offerings, and strategy.
• Required: Track record of improving efficiency, turnaround times, and customersatisfaction through process and technology, and of developing talent and building engaged teams.
• Required: Excellent communication and relationship-building skills with customers, leaders, and teams at every level.
• Preferred: Experience in rental, calibration, testing, or industrial services.

WhyJM Test Systems?

This is a senior leadership role with a direct impact on how JM Test Systems grows. You'll work alongside our executive team, lead across an network of locations and service lines, and have the ownership to build the operating model that carries us through our next stage of growth.

Benefits

• Medical, dental, and vision insurance
• HSA with employer contribution
• Paid time off and company holidays

EqualOpportunity Employer

JM Test Systems is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.