Director of Operations

Vaco; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Bonus opportunity

Comprehensive benefits package

Job summary

Vaco, a growing financial services organization, seeks an experienced Director of Operations to lead day-to-day operations, drive process improvements, manage operational risk, and ensure high-quality client service. This role partners with senior leadership to support growth and scalability.

The ideal candidate has a Bachelor's degree in a related field, 7+ years of progressive operations leadership in financial services, and a proven track record in automation, risk management, and

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Management, or a related field.
• 7+ years of progressive operations leadership experience within financial services, banking, wealth management, fiduciary services, or a related industry.
• Demonstrated success leading teams, managing operational risk, and implementing process improvements.
• Strong leadership, communication, and problem-solving skills.
• Experience with operational systems, workflow tools, and process automation initiatives preferred.

Responsibilities

• Lead and oversee daily operations, ensuring efficiency, accuracy, and service excellence.
• Develop, implement, and enhance operational processes, controls, and workflows.
• Drive automation, process improvement, and scalability initiatives.
• Monitor operational performance metrics and identify opportunities for optimization.
• Manage operational risk and support regulatory compliance efforts.
• Lead audits, reviews, and remediation activities as needed.
• Recruit, mentor, and develop high-performing operations teams.
• Serve as an escalation point for complex operational matters.
• Partner with internal and external stakeholders to improve service delivery and operational effectiveness.

Skills

Operations leadership

Process improvement

Risk management

Delivery excellence

Stakeholder communication

Team development

Education

Bachelor's degree in Business, Finance, Accounting, Management, or related field

Tools

ERP systems

Workflow tools

Process automation tools

Job description

Director of OperationsAtlanta, GAOnsiteWe are seeking an experienced Director of Operations to lead and optimize operational functions within a growing financial services organization. This individual will oversee day-to-day operations, drive process improvement initiatives, manage operational risk, and ensure the delivery of high-quality client service. The role will partner closely with senior leadership to support organizational growth, operational scalability, and continuous improvement efforts.

Key Responsibilities

• Lead and oversee daily operations, ensuring efficiency, accuracy, and service excellence.
• Develop, implement, and enhance operational processes, controls, and workflows.
• Drive automation, process improvement, and scalability initiatives.
• Monitor operational performance metrics and identify opportunities for optimization.
• Manage operational risk and support regulatory compliance efforts.
• Lead audits, reviews, and remediation activities as needed.
• Recruit, mentor, and develop high-performing operations teams.
• Serve as an escalation point for complex operational matters.
• Partner with internal and external stakeholders to improve service delivery and operational effectiveness.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Management, or a related field.
• 7+ years of progressive operations leadership experience within financial services, banking, wealth management, fiduciary services, or a related industry.
• Demonstrated success leading teams, managing operational risk, and implementing process improvements.
• Strong leadership, communication, and problem-solving skills.
• Experience with operational systems, workflow tools, and process automation initiatives preferred.

Why Consider This Opportunity

• High-impact leadership role with visibility across the organization.
• Opportunity to drive meaningful operational improvements and strategic initiatives.
• Collaborative, growth-oriented culture with strong leadership support.
• Competitive compensation, bonus opportunity, and comprehensive benefits package.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on if its client's use of AI products in hiring.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.