Network Operations Engineer

Vaco by Highspring; Plainsboro Township (NJ); On-site; USD 110,000 - 150,000; Full time

Job summary

Vaco by Highspring in Plainsboro, NJ, is seeking an experienced network engineer to provide advanced technical support for enterprise networks, focusing on troubleshooting, incident resolution, and ongoing reliability improvements.

You will serve as a technical escalation point, monitor health and performance, and execute approved changes. The role also involves root-cause analysis, documentation, and mentoring junior engineers as part of shift leadership.

Qualifications

• 5+ years of network operations or network engineering experience.
• Strong knowledge of routing, switching, SD-WAN, firewalls, VPNs, and cloud connectivity.
• Experience with monitoring, ticketing, and troubleshooting tools.
• Understanding of incident management and service-level agreements.
• CCNP or equivalent certifications preferred.

Responsibilities

• Troubleshoot complex network, connectivity, and performance issues.
• Serve as a technical escalation point during major incidents.
• Monitor network health, alerts, and service performance.
• Execute approved network changes and maintenance activities.
• Support root cause analysis and prevent recurring issues.
• Maintain technical documentation and improve operational procedures.
• Mentor junior engineers and assist with shift leadership.

Skills

Network operations

Troubleshooting

Incident management

Communication skills

Mentoring

Education

CCNP or equivalent certifications

Tools

Monitoring tools

Ticketing systems

Network testing tools

Job description

Provide advanced technical support for enterprise network environments, focusing on troubleshooting, incident resolution, network reliability, and continuous improvement.

Key Responsibilities

• Troubleshoot complex network, connectivity, and performance issues.
• Serve as a technical escalation point during major incidents.
• Monitor network health, alerts, and service performance.
• Execute approved network changes and maintenance activities.
• Support root cause analysis and prevent recurring issues.
• Maintain technical documentation and improve operational procedures.
• Mentor junior engineers and assist with shift leadership.

Requirements

• 5+ years of network operations or network engineering experience.
• Strong knowledge of routing, switching, SD-WAN, firewalls, VPNs, and cloud connectivity.
• Experience with monitoring, ticketing, and troubleshooting tools.
• Understanding of incident management and service-level agreements.
• Strong problem-solving and communication skills.
• CCNP or equivalent certifications preferred.

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Overview

Provide advanced technical support for enterprise network environments, focusing on troubleshooting, incident resolution, network reliability, and continuous improvement.

Key Responsibilities

• Troubleshoot complex network, connectivity, and performance issues.
• Serve as a technical escalation point during major incidents.
• Monitor network health, alerts, and service performance.
• Execute approved network changes and maintenance activities.
• Support root cause analysis and prevent recurring issues.
• Maintain technical documentation and improve operational procedures.
• Mentor junior engineers and assist with shift leadership.

Requirements

• 5+ years of network operations or network engineering experience.
• Strong knowledge of routing, switching, SD-WAN, firewalls, VPNs, and cloud connectivity.
• Experience with monitoring, ticketing, and troubleshooting tools.
• Understanding of incident management and service-level agreements.
• Strong problem-solving and communication skills.
• CCNP or equivalent certifications preferred.

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual's skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).