Director of Trust Operations

Vaco by Highspring; Sandy Springs (GA); Presencial; USD 140.000 - 210.000; Jornada completa

Descripción de la vacante

Vaco by Highspring is seeking an experienced Director of Trust Operations to lead day-to-day financial services operations, optimize processes, and strengthen risk controls. You will drive scalable processes and ensure service excellence across client engagements.

As a senior leader, you will partner with executive leadership to implement automation, monitor performance metrics, and mentor high-performing teams in a growing organization located in Sandy Springs, Georgia.

Formación

• Bachelor's degree in Business, Finance, Accounting, Management, or related field.
• 7+ years of progressive operations leadership experience in financial services.
• Proven track record leading teams and managing operational risk.
• Strong leadership and communication skills.
• Experience with workflow tools and process automation preferred.

Responsabilidades

• Lead and oversee daily operations ensuring efficiency and service excellence.
• Develop and enhance operational processes, controls, and workflows.
• Drive automation and scalability initiatives.
• Monitor performance metrics and optimize operations.
• Manage operational risk and regulatory compliance support.
• Lead audits, reviews, and remediation activities.
• Recruit, mentor, and develop operations teams.
• Serve as escalation point for complex operational matters.
• Partner with stakeholders to improve service delivery.

Conocimientos

Operations leadership

Process improvement

Risk management

Leadership communication

Automation

Educación

Bachelor's degree

Herramientas

ERP systems

Workflow tools

Process automation

Descripción del empleo

We are seeking an experienced Director of Turst Operations to lead and optimize operational functions within a growing financial services organization. This individual will oversee day-to-day operations, drive process improvement initiatives, manage operational risk, and ensure the delivery of high-quality client service. The role will partner closely with senior leadership to support organizational growth, operational scalability, and continuous improvement efforts.

Key Responsibilities

• Lead and oversee daily operations, ensuring efficiency, accuracy, and service excellence.
• Develop, implement, and enhance operational processes, controls, and workflows.
• Drive automation, process improvement, and scalability initiatives.
• Monitor operational performance metrics and identify opportunities for optimization.
• Manage operational risk and support regulatory compliance efforts.
• Lead audits, reviews, and remediation activities as needed.
• Recruit, mentor, and develop high-performing operations teams.
• Serve as an escalation point for complex operational matters.
• Partner with internal and external stakeholders to improve service delivery and operational effectiveness.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Management, or a related field.
• 7+ years of progressive operations leadership experience within financial services, banking, wealth management, fiduciary services, or a related industry.
• Demonstrated success leading teams, managing operational risk, and implementing process improvements.
• Strong leadership, communication, and problem-solving skills.
• Experience with operational systems, workflow tools, and process automation initiatives preferred.

Why Consider This Opportunity

• High-impact leadership role with visibility across the organization.
• Opportunity to drive meaningful operational improvements and strategic initiatives.
• Collaborative, growth-oriented culture with strong leadership support.
• Competitive compensation, bonus opportunity, and comprehensive benefits package.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual's skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).