Director of Operations

Ladders; Anaheim (CA); On-site; USD 300,000 - 375,000; Full time

Benefits offered by this job

Complete health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Modern facilities

Fitness center and walking path

Job summary

Ladders is seeking a Director of Operations in Anaheim, CA to provide executive leadership across warehouse, customer service, and sales operations. You will guide a 700+ team with a focus on performance, accountability, and a customer-first culture.

This role partners with corporate leaders to drive continuous improvement across functions. The ideal candidate will have Bachelor's degree (MBA preferred), 15+ years leading large cross-functional teams, and a proven track record in recruitment,

Qualifications

• Bachelor's degree required; MBA preferred.
• 15+ years leading large cross-functional teams (500+).
• Proven ability to recruit, develop, and retain high-performing leaders.
• Strong background in operational leadership and performance management.

Responsibilities

• Provide executive leadership across warehouse, customer service, and sales operations.
• Lead 700+ team with focus on performance and accountability.
• Drive operational improvement using data to identify opportunities.
• Establish clear goals and align with customer-first culture.
• Lead audits and continuous improvement across functions.
• Partner with corporate leaders to align strategy with business objectives.

Skills

Leadership

Operational leadership

Data-driven decisions

Performance management

People development

Recruitment & retention

Education

Bachelor's degree

MBA

Job description

For our client, we are seeking a Director of Operations to join the team of a leader in the Retail & Consumer Goods space.

This leadership role will oversee large-scale operations across multiple functions, with a strong focus on execution, accountability, and service excellence. The director will guide teams responsible for warehouse operations, customer service, and sales operations while driving continuous improvement across the business. This position partners closely with corporate leaders to align operating priorities with broader business objectives and support a high-performance, customer-focused culture.

Location: Anaheim, CA

Compensation: $300,000 – $375,000 annually

Responsibilities

• Provide executive-level leadership across warehouse, customer service, and sales operations
• Build, develop, and lead a team of 700+ employees with a focus on performance and accountability
• Drive operational excellence using data to identify improvement opportunities
• Establish clear goals and expectations while reinforcing a customer-first culture
• Lead operational audits and continuous improvement efforts across functions
• Partner with corporate leaders to align strategy with business objectives

Qualifications

• Bachelor's degree; MBA preferred
• 15+ years of experience leading large teams of 500+ across multiple functions
• Proven ability to recruit, develop, and retain high-performing leaders
• Strong background in operational leadership and performance management
• Experience in B2B or e-commerce environments is a plus

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match starting day one
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program for professional continuing education
• Best-in-class, clean, modern facilities
• First-class fitness center and nearby walking path

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.