Director of Operations

Alexandria Restaurant Partners; Alexandria (VA); On-site; USD 110,000 - 250,000; Full time

Job summary

An established industry player is seeking a Director of Operations to oversee multiple restaurant locations. This role is pivotal in ensuring operational excellence, enhancing guest experiences, and leading management teams. The ideal candidate will possess strong leadership skills, a proactive approach to problem-solving, and a passion for the hospitality industry. With a focus on community ties and operational efficiency, this position offers the opportunity to make a significant impact in a dynamic environment. Join a team that values integrity, transparency, and a commitment to excellence in service.

Benefits

Monthly EBITDA-based bonus

401K with employer contribution

Paid time off and sick days

Medical, vision, dental, and life insurance

Complimentary dining privileges

Qualifications

• 2-3 years in multi-unit operations in full-service restaurants.
• Experience leading and monitoring marketing strategies.
• Strong organizational and communication skills.

Responsibilities

• Oversee daily restaurant operations across four locations.
• Manage operational efficiency and optimize profitability.
• Lead and develop restaurant management teams.

Skills

Multi-unit operations management

Leadership and team development

Operational efficiency

Conflict resolution

Marketing strategy

Communication skills

Organizational skills

Job description

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Company Background

Alexandria Restaurant Partners (ARP) owns and operates ten unique full-service restaurants across Orlando, FL, and Alexandria, VA, with a strong focus on a hyper-local strategy that capitalizes on community ties, guest base, and dedicated team members. With a portfolio of multi-million-dollar restaurants, strong profitability, and minimal debt, ARP aims to be the best in the nation—not the biggest—by achieving operational excellence, leading with integrity, and maintaining transparency.

Our locations include Ada’s on the River, Barca Pier & Wine Bar, Café Tu Tu Tango, Mia’s Italian Kitchen, Palette 22, Theismann’s, The Majestic, The Royal, and Vola’s Dockside Grill & Hi-Tide Lounge. ARP empowers its team members, exceeds guest expectations, and gives back to the community through partnerships with animal shelters, scholarship foundations, and homeless shelters, believing you get what you give.

Position Overview

The Director of Operations will be responsible for the overall success of restaurant operations across four locations. This includes overseeing daily activities, managing operational efficiency, optimizing profitability, ensuring the highest quality of food and service, and maintaining excellent guest experiences. The Director of Operations will lead and develop restaurant management teams and implement company policies and strategies to meet financial goals and improve operational performance.

At ARP, each director manages a specific operational area, allowing for a more streamlined and specialized approach to managing the business. This division of responsibilities ensures that both guest-facing and behind-the-scenes operations are running smoothly and efficiently. Effective collaboration between the DOs is key to maintaining consistent service quality and a positive guest experience. All Directors report to Dave Nicholas, our Partner who oversees restaurant concepts and operations.

• Develop GM and managers by following career development plans that foster growth and internal mobility.
• Manage people processes like managers meetings, one-on-ones, and progressive discipline.
• Foster a culture of celebration and appreciation.
• Support in identifying talent and interviewing potential candidates.

Operations

• Execute ARP’s operations vision and core principles.
• Set and enhance operational standards and processes.
• Manager day-to-day fires such as facility, people, and equipment.
• Assess and monitor repair and maintenance for 4 locations. Provide guidance when necessary.
• Ensure food and beverage quality and consistency.
• Monitors and ensures consistency in training and development.

Marketing

• Up to 30% of the job will be the primary point of contact between ARP and the marketing agency to establish and coordinate strategy and tactics.
• Facilitates annual meetings with the marketing agency to create a marketing calendar that aligns with organizational goals.
• Leads and monitors company LSM strategies and ensures consistency.
• Develops an LSM playbook for marketing projects with clear objectives and timelines.
• Maintains in-depth knowledge of their 4 restaurants on P&Ls.
• Teaches and coaches their 4 restaurant management team’s knowledge and impact on their P&L.
• Assist in creating and monitoring action plans when necessary.
• Teaches and cultivates a culture of managing and driving results.

Qualifications:

• Minimum 2 to 3 years in multi-unit operations in full-service, high-volume restaurants or hospitality businesses.
• Minimum 2 to 3 years leading and monitoring LSM for a restaurant or hospitality business.
• Some experience of working with a marketing agency is preferred.
• Results and detail-oriented.
• High-level organizational skills with multi-task capabilities.
• Clear and calm communication style with the ability to tell a persuasive story and convey information in a digestible format.
• Management style is personable and approachable.
• Ability to manage and resolve conflict and difficult situations effectively.
• Adaptable, able to change priorities and manage workloads with minimum direction.
• Flexibility to assume the roles of individual contributor, team player, and leader simultaneously within the organization.
• Upholds a proactive approach that anticipates future needs.
• Expert-level follow-through skills.

How We Will Reward You

People are the CORE of our company. That’s why our benefits include:

• Monthly EBITDA-based bonus.
• 401K with employer contribution.
• Paid time off and sick days.
• Medical, vision, dental, and life insurance.
• Complimentary dining privileges.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Strategy/Planning, and General Business

• Industries

  Hospitality and Food and Beverage Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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