Director of Multi-Unit Restaurant Operations

Buddy's Pizza; Farmington Hills (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Buddy's Pizza seeks a Director of Operations to own the performance of 14 full-service restaurants and ~892 team members across the Detroit Metro footprint. This on-site role requires hands-on leadership of two Area Coaches and the Operations & Loss Prevention Manager, with regular travel across the footprint.

You will drive four-wall profitability, guest experience, labor optimization, and standardized operating discipline, reporting to the CEO and shaping the future of our turnaround.

Qualifications

• 8+ years in multi-unit restaurant operations.
• 3+ years leading multi-unit leaders — Area/District Managers or equivalent.
• P&L ownership with a track record of improving four-wall profitability.
• Developing people through other leaders and building bench strength.
• Performance-management mechanics: goals, coaching, and recognition.
• Restaurant data fluency: POS, labor forecasting, and BI dashboards.
• Knowledge of wage-and-hour, food safety, and alcohol service regulations.

Responsibilities

• Run the business: sales, four-wall EBITDA, guest experience, and standards across 14 restaurants.
• Rebuild how we deploy labor: forecast, staffing model, and schedules aligned to demand.
• Install operating discipline and ensure consistency across formats and locations.
• Lead the Area Coach team, calibrate GM assessments, and ensure standardization across territories.
• Own P&L across the 14 restaurants and drive profitability improvements.
• Ensure talent readiness with succession planning and structured coaching.
• Maintain a predictable weekly rhythm: orders, counts, schedules, and compliance.

Skills

Multi-unit leadership

Full-service depth

P&L ownership

Developing leaders

Performance management

Restaurant data fluency

Compliance knowledge

In the restaurants

Education

Bachelor's degree or equivalent operating experience

Job description

Buddy's Pizza seeks a Director of Operations to own the performance of 14 full-service restaurants and ~892 team members across the Detroit Metro footprint. This on-site role requires hands-on leadership of two Area Coaches and the Operations & Loss Prevention Manager, with regular travel across the footprint.

You will drive four-wall profitability, guest experience, labor optimization, and standardized operating discipline, reporting to the CEO and shaping the future of our turnaround.