Restaurant Operations Manager

Buddy's Pizza; Ann Arbor (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Buddy’s Pizza in Ann Arbor is seeking a Manager to oversee all unit operations, staff training, and guest interactions. The role requires strong leadership, communication, and a focus on product quality and safety throughout daily shifts.

You will manage labor, conduct pre-shift briefings, monitor reports, and drive opportunities to hit store goals while maintaining Buddy’s service standards and a positive team environment.

Qualifications

• Minimum 3 years’ experience in a general management role in a full-service restaurant.
• Proficient in leadership, communication, staff mentoring & development, and quality of operations.
• The ability to communicate effectively with all levels of staff with strong problem solving and decision-making skills.
• Knowledge of employment law and ability to maintain confidentiality.
• Must possess excellent customer service and critical thinking skills.
• Must possess and demonstrate solid computer skills.

Responsibilities

• Oversee all unit operations during scheduled shifts including daily decision making, training and staff support, guest interaction, scheduling while upholding standards, product quality and cleanliness.
• Manage staff labor throughout each shift by monitoring breaks and ensuring all checkout and cash handling procedures.
• Execute daily staff pre-shift briefings on all scheduled shifts.
• Provides continuous directions for staff members to ensure operational and procedural measures.
• Complete all Manager accounting reports as instructed by General Manager. Monitors and identifies all unit sales and labor reports.
• Identifies operational opportunities by creating and implementing plans to address department areas and store goals.
• Supervises that all line checks are accurate throughout all shifts.
• Fosters a positive working relationship with all staff members to build maximum employee morale, productivity, and development.
• Demonstrates a safe work environment to reduce the risk of injuries and accidents.
• Oversee all deliveries to confirm products and billing accuracy.
• Promotes a positive Buddy’s experience for all guests.
• Approves all unit comps, promos, credits, and guest requests.

Skills

Leadership

Communication

Staff development

Quality operations

Problem solving

Decision making

Confidentiality

Customer service

Computer skills

Job description

Buddy’s Pizza in Ann Arbor is seeking a Manager to oversee all unit operations, staff training, and guest interactions. The role requires strong leadership, communication, and a focus on product quality and safety throughout daily shifts.

You will manage labor, conduct pre-shift briefings, monitor reports, and drive opportunities to hit store goals while maintaining Buddy’s service standards and a positive team environment.