Director of Mortgage Lending

FiStaff; Houston (TX); On-site; USD 150,000 - 230,000; Full time

Job summary

FiStaff in Houston, TX is seeking a Director of Mortgage Lending to lead operations, drive mortgage growth, and elevate borrower experience. You will shape strategy, build high-performing teams, streamline processes, and manage risk.

You will oversee origination, processing, underwriting, pricing, and closing, while partnering with executives to meet production goals and ensure compliance. The role demands strong leadership, analytical skills, and a passion for customer service in a fast-paced

Qualifications

• 5+ years of management experience in mortgage lending.
• Experience overseeing complex mortgage operations or large teams.
• Strong knowledge of origination, underwriting, processing, closing and servicing.
• Thorough knowledge of mortgage lending laws, compliance requirements and risk management.
• Ability to maintain NMLS registration and SAFE Act requirements.

Responsibilities

• Develop and implement mortgage strategy to grow production.
• Lead origination, processing, underwriting, pricing, and closing operations.
• Improve workflows to shorten closing times and reduce costs.
• Coach and develop mortgage lending teams for performance.
• Track KPIs, staffing and budgets to meet objectives.
• Ensure compliance with regulations and investor requirements.
• Manage secondary market activities like rate locks and pipeline.
• Build relationships with referral partners and community orgs.
• Enhance borrower experience through issue resolution and service.
• Collaborate with executives to identify cross-sell opportunities.
• Provide hands-on support to critical lending functions when needed.
• Drive continuous improvement and partner with third parties.

Skills

Mortgage lending leadership

Strategic thinking

People leadership

Analytical thinking

Relationship management

Education

NMLS licensing knowledge

Tools

Calyx Point LOS

Job description

Take the Next Step in Your Career With Us! Are you an experienced mortgage lending leader ready to make a lasting impact? We're looking for a results-driven Director of Mortgage Lending to lead operational excellence, drive mortgage loan growth, and elevate the borrower experience. This is an exciting opportunity for a strategic thinker who thrives on developing high-performing teams, streamlining lending processes, and building strong business relationships. If you're passionate about mortgage lending, innovative solutions, and helping individuals achieve their homeownership goals, this leadership opportunity could be your next great career move!

Director of Mortgage Lending Houston, TX | Mortgage Lending / Financial Services

Why Work With Us:

• Leadership Impact: Play a pivotal role in shaping mortgage lending strategies, improving operations, and driving business growth.
• Career Advancement: Collaborate with senior leadership while expanding your influence across mortgage origination, underwriting, and lending operations.
• Innovation & Growth: Lead initiatives that streamline processes, enhance productivity, and create exceptional borrower experiences.
• Collaborative Environment: Work alongside dedicated financial professionals who value teamwork, service excellence, and continuous improvement.
• Meaningful Work: Help individuals and families navigate the mortgage process while contributing to the success of a growing financial services organization.
• Professional Development: Mentor emerging leaders, build high-performing teams, and strengthen your executive leadership experience.

What You'll Do:

• Drive Mortgage Lending Strategy: Partner with executive leadership to develop and implement strategies that increase mortgage production, improve profitability, and support long-term growth.
• Oversee Lending Operations: Provide leadership across mortgage origination, processing, underwriting, pricing, and closing to ensure efficient, accurate, and compliant loan delivery.
• Optimize Operational Performance: Identify opportunities to reduce loan closing times, lower origination costs, improve workflows, and enhance the overall borrower experience.
• Lead and Develop Teams: Coach, mentor, and motivate mortgage lending professionals while building a culture of accountability, collaboration, and continuous improvement.
• Monitor Business Performance: Establish and track key performance indicators (KPIs), production goals, staffing forecasts, and operational budgets to support business objectives.
• Strengthen Compliance & Risk Management: Maintain strong internal controls and ensure lending practices align with federal and state regulations, investor requirements, and industry standards.
• Manage Secondary Market Activities: Support mortgage loan pricing, rate locks, pipeline management, loan participations, and secondary market transactions.
• Support Business Development: Build relationships with referral partners, financial institutions, and community organizations to expand mortgage lending opportunities.
• Enhance the Borrower Experience: Analyze customer feedback, resolve complex lending issues, and implement solutions that improve service quality and satisfaction.
• Collaborate Across Departments: Partner with senior executives and other business units to identify cross-selling opportunities, strengthen customer relationships, and support organizational growth.
• Provide Hands-On Expertise: Step into critical mortgage lending functions when needed to maintain operational continuity and exceptional service standards.
• Champion Continuous Improvement: Introduce innovative lending solutions, strengthen third-party partnerships, and drive measurable improvements across the mortgage lending operation.

What We're Looking For:

• Mortgage Industry Leadership: Minimum of 5 years of management experience in the mortgage lending industry required.
• Executive-Level Experience: Previous leadership experience overseeing complex mortgage operations, multiple business functions, or large lending teams preferred.
• Comprehensive Mortgage Knowledge: Strong understanding of mortgage origination, underwriting, processing, closing, secondary marketing, and loan servicing-related processes.
• Regulatory Expertise: Thorough knowledge of mortgage lending laws, compliance requirements, investor guidelines, and risk management practices.
• Licensing Requirements: Ability to maintain applicable NMLS registration, state licensing, and SAFE Act requirements.
• Technology Proficiency: Experience working with loan origination systems (LOS), particularly Calyx Point, and using lending technology to improve operational efficiency.
• Strategic Thinking: Proven ability to develop business strategies, manage budgets, analyze performance data, and translate organizational goals into actionable plans.
• Analytical & Problem-Solving Skills: Strong judgment and decision-making abilities with experience resolving complex operational, regulatory, and customer challenges.
• Secondary Market Knowledge: Familiarity with mortgage pricing, rate locks, pipeline management, loan participations, and Federal Home Loan Bank transactions.
• People Leadership: Demonstrated success in coaching employees, developing future leaders, and motivating teams to achieve production and service goals.
• Relationship Management: Excellent communication, networking, and interpersonal skills with the ability to build trust among customers, employees, executives, and business partners.
• Results-Driven Mindset: A proactive, adaptable leader committed to operational excellence, responsible lending, and exceptional customer service.

Equal Opportunity Employer Statement

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.