Director of Membership Experience & Community Growth

Ymca; Newark (DE); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Full benefits package including Dental

Vision & Health Insurance

Generous PTO vacation starting at 2 we

12 paid holidays and sick leave

Free Nationwide Y Membership for your

12% Employer-Funded Retirement Plan

Learning and development workshops

Career advancement opportunities

Staff Discounts on Programs & Services

Job summary

The Western YMCA is seeking a Director of Membership Experience in Newark, Delaware. This role focuses on building membership, developing branch programs and driving revenue while leading a team and coordinating community outreach.

The position requires strong customer-service, sales and marketing skills, with the ability to work evenings/weekends and guide program development to achieve branch goals. Competitive benefits and growth opportunities available.

Qualifications

• High School diploma or equivalent.
• Five (5) years related customer service/sales experience with a knowledge of general operations.
• Must be able to work occasional evenings and weekends.
• Demonstrated ability to lead and develop teams.
• Demonstrated marketing and communication skills.

Responsibilities

• Attend and actively participate in all training as assigned.
• Develop branch programs, training, initiatives, and policies designed to increase membership.
• Develop, implement, and execute strategic plans to meet sales, revenue and membership mix targets and budget management.
• Create, update, and distribute information AND communicate to staff, community, current and prospective members.
• Create and communicate membership team sales and retention goals.
• Communicate progress of goals to leadership.
• Cross sell other Y programs across the branch such as fitness, aquatics etc.
• Develop and execute fundraising strategy to reach branch goals/expectations.

Skills

Customer service

Sales

Team leadership

Communication

Education

High School diploma or equivalent

Bachelor’s degree

Job description

The Western YMCA is seeking a Director of Membership Experience in Newark, Delaware. This role focuses on building membership, developing branch programs and driving revenue while leading a team and coordinating community outreach.

The position requires strong customer-service, sales and marketing skills, with the ability to work evenings/weekends and guide program development to achieve branch goals. Competitive benefits and growth opportunities available.